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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $62,000.00 - $66,000.00
Work Schedule
Standard Hours
Benefits
Free parking
Paid holidays
employee discount
Dental Insurance
Health Insurance
Disability insurance
Paid Time Off
401(k)
Vision Insurance
Life insurance
Job Description
Four Seasons Hotels and Resorts is a prestigious global hospitality company known for its luxury accommodations and exceptional guest services. Founded in 1960, Four Seasons has grown to be synonymous with refined elegance, exceptional quality, and a genuine commitment to creating memorable experiences for its guests. The company operates luxury hotels and resorts across the globe, earning numerous awards for its innovation in service and hospitality excellence. With a rich heritage rooted in delivering unparalleled customer experiences, Four Seasons focuses heavily on cultivating a world-class employee experience, emphasizing personal growth, respect, and teamwork among its diverse workforce. This commitment to... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hotel front desk or guest services
- US work authorization
- ability to work flexible hours including evenings, weekends, and holidays
- strong problem-solving skills
- excellent communication skills
- ability to lead and motivate a team
Job Qualifications
- Experience in a supervisory role within hospitality or hotel front office
- strong leadership and team management skills
- excellent communication and interpersonal skills
- ability to handle guest complaints and resolve conflicts professionally
- proficiency in hotel management software and reservation systems
- customer service oriented mindset
- high school diploma or equivalent
- additional hospitality or management education is a plus
Job Duties
- Oversees front desk and concierge operations
- acts as manager on duty when senior managers are not available
- welcomes and registers hotel guests explaining accommodations and establishing credit or method of payment
- checks guests out of the hotel preparing and explaining the bill
- resolves customer complaints from all areas of the hotel handling all guest interactions with highest hospitality and professionalism
- responds to a wide variety of guest requests by assessing needs and adding personal recommendations to achieve maximum satisfaction
- directs and supports front desk staff to maintain service standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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