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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Pet insurance
401(k) matching
Tuition Reimbursement
Paid Time Off
Vision Insurance
Life insurance
Job Description
Four Seasons Hotels and Resorts is a leading international luxury hospitality company known for its commitment to excellence and genuine guest experiences. Founded in 1960, Four Seasons operates more than 100 properties worldwide, offering unparalleled service and sophisticated amenities to discerning travelers and guests seeking luxurious accommodations. The company’s core philosophy revolves around elevating experiences through the passionate dedication of its employees who strive to provide comfort, elegance, and personalized service with genuine heart. Four Seasons emphasizes a culture of inclusivity, continuous learning, and employee development, ensuring that each team member is empowered to deliver extraordinary hospitality that leaves lasting... Show More
Job Requirements
- 2-3 years of luxury hotel experience in supervisory or management role
- Proficiency in English language reading, writing, and oral skills
- Proof of eligibility to work in the United States
- Ability to work flexible schedule including weekdays, weekends, holidays, evenings, and some overnight shifts
Job Qualifications
- 2-3 years of luxury hotel experience in a supervisory or management role in Front Office or Rooms Division
- Proficiency in reading, writing and speaking English
- Experience managing teams and coordinating multiple departments
- Ability to handle guest complaints and emergency situations effectively
- Knowledge of hotel financial and credit procedures
- Strong communication and interpersonal skills
Job Duties
- Manages staff in Front Desk Department including training and scheduling
- Provides oversight to other Rooms Departments such as Guest Services, Concierge, and Communications
- Coordinates arrivals, departures, and billing requirements with Sales and Catering Department
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
- Assures all financial and credit procedures are followed, and checks cashiers’ work at end of shift
- Takes action in matters related to safety, security, and guest satisfaction when senior managers are unavailable
- Resolves customer complaints with high hospitality and professionalism
- Checks guests in and out efficiently using guest names
- Utilizes computer systems for check-in/out, reporting, and room selection
- Accepts reservations and answers calls in absence of Reservations and Communications staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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