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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $70,600.00
Work Schedule
Flexible
Benefits
Employee benefit card
Learning programs
Corporate social responsibility activities
Job Description
Accor is a leading global hospitality company known for its commitment to providing exceptional guest experiences across a diverse portfolio of hotels worldwide. With a presence in numerous countries, Accor offers a variety of hotel brands that cater to different customer needs and preferences, from luxury to economy. The company prioritizes inclusivity and diversity, welcoming employees from all backgrounds and encouraging personal and professional growth. Accor’s culture is centered around innovation, sustainability, and social responsibility, exemplified by initiatives such as their Planet 21 program which focuses on environmentally responsible practices. Employees benefit from tailored learning programs through Accor’s Academies and... Show More
Job Requirements
- education of high school diploma or equivalent required
- 1 plus year of progressive front office supervisory experience in a hotel
- experience in front desk or customer service in a hotel environment
- proficiency in hotel PMS systems, opera knowledge a plus
- strong communication and problem-solving skills
- ability to work well under pressure and maintain composure
- capable of handling financial information and data
- able to stand for extended periods
- capable of light work including lifting up to 20 pounds occasionally
- flexibility to work long hours as required
- proficient in using office equipment and software
Job Qualifications
- 1 plus year of progressive front office supervisory experience in a hotel
- 2 or 4 year college degree preferred
- experience in front desk or customer service in a hotel environment
- proficiency in hotel PMS systems, opera knowledge a plus
- strong communication and problem-solving skills
- ability to work well under pressure and maintain composure
- capable of handling financial information and data
- excellent customer service orientation
Job Duties
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- maintain regular attendance in compliance with Fairmont standards as required by scheduling
- maintain high standards of personal appearance and grooming
- comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations
- assist guest service agents with check in and checkouts, confirming all standard operating procedures are followed properly
- supervise front desk agent with daily duties
- train new employees, help to develop and implement training programs
- verify and adjust payroll for hourly staff
- conduct interviews of potential candidates for guest service agent positions
- coach and counsel guest service agents, operators and bell staff on performance, communication and standards
- maintain performance log for guest service agents and perform disciplinary action as necessary
- authorize and sign adjustments and paid outs over the limit
- responsible for bank and maintaining it at the correct amount
- be up to date on all guest services, promotions and events in the hotel
- handle guest complaints, react quickly, logging and notifying proper areas to service guests
- coordinate timely availability of guestrooms with housekeeping for check-in
- oversee bell and door staff
- confirm all daily duties are completed by front desk agents, operators and bell staff
- must be able to perform all front desk duties
- brief staff daily on events of the day
- assure entire staff is updated with new policies and procedures
- work with front desk staff to maintain and improve guest service scores
- maintain a presence at hotel meetings and committees as required
- responsible for ongoing special projects and duties within the front office
- log all absenteeism and employee lateness
- oversee key inventory
- complete special projects in a timely manner as required by front office manager or general manager
- block rooms for special groups
- other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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