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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $50,000.00
Work Schedule
Standard Hours
Benefits
Salary
cellphone allowance
LTD bus pass
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401k
HSA/FSA plans
Values based culture
Referral Bonus
Discounted lodging
Employee assistance program
Job Description
Valley River Inn is a distinguished riverfront hotel nestled along the banks of the Willamette River in Eugene, Oregon. Renowned as Eugene's only riverfront hotel, it offers guests a unique blend of natural beauty paired with warm and attentive hospitality. The inn features over 250 fully renovated rooms and suites that capture the spirit and charm of the Pacific Northwest while embracing the comforts of modern, upscale accommodations. With facilities including Sweet Waters on the River, a notable local dining destination, and more than 15,000 square feet of versatile meeting and event space, Valley River Inn attracts a diverse clientele... Show More
Job Requirements
- 1 plus years front-desk supervisory or lead experience in hospitality or hotels required
- strong written and verbal communication skills required
- previous customer service or guest relations experience required
- ability to read, write, and speak English fluently to analyze and interpret business materials
- ability to effectively present information and respond to questions from managers, clients, customers, and the public
- ability to calculate financial and geometric figures
- problem-solving abilities in non-standard situations
- ability to interpret written and oral instructions
- must possess basic negotiation skills and strong customer relations skills
- strong computer skills including Microsoft Office with emphasis on Outlook, Excel, and Word
Job Qualifications
- Front-desk supervisory or lead experience in hospitality or hotels
- strong written and verbal communication skills
- previous customer service or guest relations experience
- ability to read, write, and speak English fluently
- ability to effectively present information and respond to questions
- ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- problem-solving skills in less standardized situations
- ability to interpret written and oral instructions
- basic negotiation skills
- strong customer relations skills
- strong computer skills with full knowledge of Microsoft Office including Outlook, Excel and Word
Job Duties
- Supervising procedural aspects of the hotel's front office, maintaining a presence during peak traffic periods
- ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
- performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests
- ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc
- ensuring that all safety and security policies and procedures are followed
- assisting with the training, coaching and development of team members
- assisting with interviewing team members
- maintaining an up to date working knowledge of all property amenities as well as any special events
- preparing daily reports and distributing as directed
- understanding of all front office standards and assisting in solving deficiencies
- supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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