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Assistant Front Office Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $42,900.00 - $60,600.00
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Work Schedule

On-call
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Benefits

Multiple Tiers of Medical Coverage
dental coverage
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

Renaissance Orlando Resort and Spa is a premier hospitality destination located in the vibrant heart of Orlando, Florida, renowned for its close proximity to world-famous Disney attractions. As a luxury resort, Renaissance Orlando combines modern elegance with exceptional amenities to create memorable experiences for its guests. Operated under the esteemed Marriott International portfolio, this resort blends top-tier service standards with a commitment to innovation and excellence, making it a sought-after employer for hospitality professionals eager to grow their careers in a dynamic and customer-focused environment.

The Renaissance Orlando Resort and Spa presents an exhilarating workplace where employees engage w... Show More

Job Requirements

  • high school diploma or equivalent
  • at least one year of supervisory experience in hotel front office
  • proficiency with front office software and cash handling
  • ability to work evening shifts
  • excellent interpersonal and leadership skills
  • strong problem-solving abilities
  • commitment to delivering exceptional guest service

Job Qualifications

  • one or more years of departmental management or supervisory experience in hotel front office
  • prior experience with Marriott or equivalent at supervisory level preferred
  • knowledge of GXP and Lightspeed systems a plus
  • ability to independently manage each discipline within the front office
  • prior cash handling experience
  • strong communication skills with guests and team members
  • proficient computer skills

Job Duties

  • assist in managing daily front desk operations
  • supervise front office staff during evening shifts
  • ensure compliance with hotel policies and procedures
  • handle cash management and daily financial reconciliation
  • communicate effectively with guests and team members
  • resolve guest complaints and issues promptly
  • support the Front Office Manager in overall department leadership

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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