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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $26.38 - $27.02
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
overtime pay
Job Description
HHM Hotels is a distinguished hospitality management company known for delivering exceptional guest experiences across its portfolio of hotels. With a commitment to excellence and sustainable practices, HHM Hotels prides itself on fostering a workplace culture that emphasizes People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. The company has established itself as a leader in the hospitality sector by maintaining high standards in service, sustainability, and employee development. As an employer, HHM Hotels offers a dynamic environment that values the growth and advancement of its team members.
The role of Assistant Front Offi... Show More
The role of Assistant Front Offi... Show More
Job Requirements
- Associate or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
Job Qualifications
- Associate or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
- Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Review correspondence from guests and incident logs
- direct staff according to information obtained
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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