Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $86,000.00 - $114,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
Career development opportunities
employee recognition programs
inclusive workplace culture
Job Description
Gaylord Pacific Resort & Convention Center, located in Chula Vista, California, is a premier destination known for its exceptional hospitality and comprehensive conference facilities. As part of the renowned Marriott International family, Gaylord Hotels are celebrated for their commitment to delivering memorable experiences that bring people together. The resort combines the warmth of Southern California with world-class amenities, offering guests both business and leisure opportunities in an inspiring environment. Marriott International is a global leader in the hospitality industry, dedicated to fostering an inclusive workplace where the unique talents and backgrounds of its associates are valued and celebrated. Equality, diversity,... Show More
Job Requirements
- High school diploma or GED
- Two years experience in guest services, front desk, or related professional area
- Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong leadership and interpersonal skills
- Excellent communication abilities
- Ability to handle guest complaints and resolve conflicts
- Experience with front office operations
- Ability to work flexible hours
- Proficiency in managing teams and day-to-day hotel front desk procedures
Job Qualifications
- High school diploma or GED with two years of experience in guest services, front desk, or related area
- Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong interpersonal and communication skills
- Demonstrated leadership ability
- Ability to manage staff and operations effectively
- Problem-solving and conflict resolution skills
- Capability to develop and implement service improvements
- Experience in customer service excellence
- Knowledge of front office policies and procedures
Job Duties
- Assists the Front Office Manager in administering front office functions
- Supervises staff including Bell/Door Staff, Switchboard, and Guest Services/Front Desk
- Directs and works with managers and employees to carry out efficient check-in and check-out processes
- Ensures guest and employee satisfaction
- Maximizes financial performance of the front office department
- Manages day-to-day operations ensuring quality and standards
- Handles complaints, resolves disputes, and negotiates conflicts
- Develops goals and organizes work priorities
- Collaborates on service improvement initiatives
- Provides feedback and coaching to employees
- Implements customer recognition and service programs
- Ensures compliance with front office policies and credit procedures
- Communicates information to supervisors, peers, and subordinates
- Acts in place of Front Office Manager in their absence
- Participates in department meetings and conveys critical information
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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