Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,310.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
bonus eligible
Paid Time Off
Employee wellness programs
Career development opportunities
employee recognition programs
Job Description
The Westin Los Angeles Airport is a part of Marriott International, a globally recognized hospitality leader committed to delivering exceptional guest experiences. Located strategically near Los Angeles International Airport, The Westin Los Angeles Airport offers guests a luxurious stay with an emphasis on wellness and comfort. The hotel features modern amenities, beautifully designed rooms, and a commitment to ensuring each guest feels rejuvenated and valued during their stay. At its core, The Westin emphasizes a culture of well-being for both its guests and associates, ensuring an environment where the rich blend of culture, talent, and experiences of their team members... Show More
Job Requirements
- High school diploma or GED
- Two years experience in guest services, front desk, or related professional area
- Or two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong communication and leadership skills
- Ability to manage day-to-day operations
- Experience in supervising employees
- Proficient in handling guest complaints
- Knowledge of front office policies
- Ability to work full time
- Availability to work on site at The Westin Los Angeles Airport
Job Qualifications
- High school diploma or GED
- Two years experience in guest services, front desk, or related professional area
- Or two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong interpersonal and communication skills
- Ability to lead and influence teams
- Demonstrated honesty and integrity
- Experience in supervising and managing staff
- Ability to handle complaints and resolve conflicts
- Knowledge of front office operations and policies
- Aptitude for customer service excellence
- Capacity to develop goals and action plans
- Ability to analyze feedback and implement improvements
Job Duties
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- Advocates sound financial and business decision making
- Demonstrates honesty and integrity
- Leads by example
- Encourages and builds mutual trust, respect, and cooperation among team members
- Supervises and manages employees
- Manages all day-to-day operations
- Understands employee positions well enough to perform duties in employees' absence
- Ensures employee recognition on all shifts
- Establishes and maintains open, collaborative relationships with employees
- Manages day-to-day operations ensuring quality and standards
- Develops goals and plans to prioritize and organize work
- Handles complaints and resolves grievances
- Strives to improve service performance
- Collaborates with Front Office Manager to improve departmental service
- Communicates clear and consistent messages regarding Front Office goals
- Participates in development and implementation of corrective action plans based on guest feedback
- Emphasizes guest satisfaction in meetings
- Provides exceptional customer service and retention
- Coaches employees to understand guest needs
- Serves as a role model for hospitality behavior
- Sets positive example for guest relations
- Displays outstanding hospitality skills
- Empowers employees to provide excellent customer service
- Interacts with customers to obtain feedback on product quality and service levels
- Provides feedback to employees based on service observations
- Handles guest problems and complaints effectively
- Implements customer recognition program
- Ensures compliance with Front Office policies and standards
- Monitors credit policies and procedures
- Communicates information to supervisors and co-workers
- Analyzes information and evaluates solutions
- Updates executives, peers, and subordinates on relevant information
- Functions in absence of Front Office Manager
- Communicates critical information from meetings to Staff
- Participates in department meetings
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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