Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,800.00 - $68,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
retirement savings plan
basic life insurance
Paid vacation
paid sick days
Paid new child leave
Paid holidays
Paid Family Bonding Time
Adoption assistance
Free room nights
discounted room rates
Tuition Reimbursement
free meal
Employee stock purchase plan
Retail Discounts
growth potential
Job Description
Grand Hyatt Washington is a prestigious hotel located in the heart of Washington, D.C., boasting 902 well-appointed rooms and offering a luxurious hospitality experience to guests from around the world. Recognized as one of Fortune's 100 Best Companies to Work For for multiple consecutive years, the hotel is celebrated for its dynamic work environment, commitment to employee development, and unwavering dedication to guest satisfaction. As part of the Hyatt Hotels Corporation, Grand Hyatt Washington aligns with a global brand that sets high standards in service, innovation, and excellence within the hospitality industry. The property features state-of-the-art amenities, exceptional dining options,... Show More
Job Requirements
- Minimum one year previous front office supervisory experience preferred
- Ability to work a flexible schedule any day of the week including nights and weekends
- Ability to handle cash responsibly and accurately
Job Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Minimum of one year previous front office supervisory experience preferred
- Ability to work a flexible schedule any day of the week including nights and weekends
- Ability to handle cash responsibly and accurately
Job Duties
- Ensuring efficient guest registration, checkout, guest service, and telephone service while ensuring all brand standards are being applied
- Training and development of colleagues, payroll, scheduling, recognition, and coaching
- Monitoring and maintaining the front office systems and equipment to ensure their optimum performance
- Tracking guest satisfaction surveys and maximizing usage of the guest response tracking system
- Providing training for entry level colleagues and supervisors
- Developing and implementing controls for expense management
- Utilizing labor management tools to schedule and control labor costs
- Resolving problems and fostering open communication amongst the team
- Coordinating activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
- Assisting in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest experiences
- Anticipating and resolving guest concerns
- Managing additional revenue generating opportunities
- Performing any other job-related duties as assigned
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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