Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Day Shifts
Benefits
Relocation assistance
bonus eligible
Health Insurance
Paid Time Off
Career development opportunities
Employee wellness programs
employee recognition initiatives
Job Description
The Westin Birmingham is a distinguished hotel located at 2221 Richard Arrington Jr Blvd N, Birmingham, Alabama. As part of the renowned Marriott International portfolio, The Westin is committed to delivering exceptional service and a welcoming environment to its guests. Known for its emphasis on wellness and rejuvenation, The Westin brand empowers guests to regain control and enhance their well-being while traveling. The hotel is dedicated to creating an atmosphere that allows associates to embrace their own well-being practices, maintaining a balance between work and personal health. The Westin Birmingham offers a vibrant and engaging workplace where culture, talent, and... Show More
Job Requirements
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related area
- Or two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in guest services, front desk, housekeeping, or related area
- Ability to operate department equipment
- Knowledge of night audit procedures
- Effective communication skills
- Ability to manage employee schedules and attendance
- Willingness to assist in budget management and loss prevention
Job Qualifications
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related area
- Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in guest services, front desk, housekeeping, or related area
- Strong understanding of room operations and hospitality services
- Ability to operate department equipment
- Knowledge of night audit procedures
- Familiarity with loss prevention policies
- Effective communication skills
- Ability to manage employee schedules and performance
Job Duties
- Open and close Front Desk and Housekeeping shifts ensuring completion of shift checklists
- Run and review critical room operations reports
- Understand and oversee operations of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Comprehend and utilize night audit procedures
- Comply with loss prevention policies
- Communicate performance expectations and handle employee concerns
- Schedule employees and track attendance
- Supervise same day selling procedures to maximize room revenue
- Verify accuracy of room rates
- Use budgets and operating statements to manage Rooms Operations
- Participate in managing departmental controllable expenses
- Assist in investigating employee and guest accidents
- Use guest information tracking for repeat guest recognition
- Set positive examples for guest relations
- Interact with guests to obtain feedback and handle complaints
- Review comment cards and guest satisfaction results with employees
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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