Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
competitive salary
bonus eligibility
Health Insurance
Paid Time Off
Professional development opportunities
inclusive work environment
Job Description
Fort Lauderdale Marriott Harbor Beach Resort & Spa is a premier luxury resort located in Fort Lauderdale, Florida. Known for its exceptional guest experiences and commitment to high-quality service, this resort offers a range of amenities including beachfront access, fine dining, spa services, and event spaces. As part of Marriott International, a global leader in the hospitality industry, the resort benefits from a rich legacy of hospitality excellence and a strong emphasis on associate well-being and professional development. Marriott International is dedicated to creating a diverse and inclusive work environment, ensuring equal opportunities for all employees and fostering a culture... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in guest services, front desk, or related field
- Or 2-year degree from accredited university in relevant major
- Ability to lead and supervise a team
- Excellent communication skills
- Problem-solving ability
- Availability to work full time at Fort Lauderdale Marriott Harbor Beach Resort & Spa
Job Qualifications
- High school diploma or GED with 2 years of guest services or related experience
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field without experience
- Strong interpersonal and communication skills
- Leadership abilities to influence and motivate staff
- Experience in managing daily operations and team supervision
- Proven ability to handle customer complaints effectively
- Knowledge of front office procedures and guest service standards
Job Duties
- Assist Front Office Manager in daily front office functions
- Supervise Bell/Door Staff, Switchboard, and Guest Services/Front Desk teams
- Ensure efficient check-in and check-out processes
- Foster employee recognition and maintain collaborative team relationships
- Manage guest complaints and resolve conflicts
- Collaborate on service improvement initiatives
- Ensure compliance with front office policies and credit procedures
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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