Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,600.00 - $61,800.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
401(k)
401(k) matching
Fitness membership reimbursement
Qualified parking
Paid Time Off
Holiday pay
Job Description
Park Hyatt Chicago is a distinguished Forbes Four-Star luxury hotel located in the prestigious Gold Coast neighborhood of Chicago, renowned for its blend of sophisticated design, cultural richness, and exceptional service. Embracing a philosophy of quiet luxury, the hotel offers guests an experience tailored to the modern luxury traveler, enriched with panoramic views of Lake Michigan and a commitment to personalized, intuitive service. Park Hyatt Chicago is more than a hotel; it is a sanctuary where art, comfort, and impeccable hospitality converge to create memorable stays for its discerning visitors. Known for its elegant ambiance and attention to detail, the... Show More
Job Requirements
- degree in hospitality or hotel management or related field preferred
- minimum 3 years of supervisory or managerial experience in front office or rooms division operations in a luxury or Forbes-rated environment
- strong leadership and team management skills
- excellent communication and interpersonal skills
- proficiency with Opera PMS or comparable property management software
- ability to manage guest service issues effectively
- willingness to work flexible shifts including evenings, weekends, and holidays
- commitment to providing high-quality luxury service
- ability to mentor and develop staff
- capability to handle high-pressure situations calmly and efficiently
Job Qualifications
- 3+ years of progressive supervisory or managerial experience in front office or rooms division operations within a luxury or Forbes-rated environment
- degree in hospitality or hotel management or completion of CMT program preferred
- warm, authentic approach to guest service grounded in emotional intelligence and discretion
- deep understanding of luxury service delivery, brand standards, and Forbes Travel Guide expectations
- engaging, approachable, and confident leadership presence
- refined communication skills to handle complex guest interactions and lead team briefings
- proficiency in Opera PMS or similar property management systems, Microsoft Office Suite, and digital concierge tools
- solutions-focused mindset with ability to remain composed and resourceful under pressure
- schedule flexibility to work varied shifts including evenings, weekends, and holidays
Job Duties
- oversee front office operations to ensure exceptional guest service
- manage and mentor front office team members including bell attendants, hosts, and concierge staff
- coordinate VIP guest arrivals and departures
- resolve guest service issues and implement service recovery strategies
- optimize front desk workflows and communication center operations
- ensure compliance with Forbes Travel Guide service standards
- foster a culture of learning, empathy, and high-touch hospitality
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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