Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Flexible
Benefits
Highly competitive wages
Exceptional benefit plan
401K matching program
flexible scheduling
Discounts with Crescent managed properties
Additional hotel discounts with Marriott International brand hotels
Free parking
Free meal during your shift
Quarterly employee appreciation events
Job Description
Marriott Syracuse Downtown, a distinguished hotel situated in the heart of Syracuse, New York, is part of the renowned Marriott brand known globally for excellence in hospitality and guest services. This establishment offers a unique blend of historic charm and modern amenities, catering to business travelers, tourists, and guests seeking memorable experiences. As a key player within the hospitality industry, Marriott Syracuse Downtown boasts a commitment to high standards, exceptional customer service, and a work environment that fosters professional growth and inclusivity.
The role of Assistant Front Office Manager at Marriott Syracuse Downtown is an exciting opportunity for an individu... Show More
The role of Assistant Front Office Manager at Marriott Syracuse Downtown is an exciting opportunity for an individu... Show More
Job Requirements
- At least one year of experience in front office/front desk/rooms operations in a supervisory role
- Hotel experience required
- Excellent written, verbal and organizational skills
- Computer literacy and financial management skills
Job Qualifications
- At least one year of experience in front office/front desk/rooms operations in a supervisory role
- Thorough knowledge of front office/front desk/rooms operations
- Excellent written, verbal and organizational skills
- Computer literacy
- Financial management skills
- Passion for the hospitality industry and ensuring memorable guest experiences
- Ability to lead, inspire and support a team
- Hotel experience required
- Marriott brand experience a plus
Job Duties
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
- Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
- Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality
- Interact with sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for agents and other employees
- Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions
- Authorize revenue allowances to remedy problems only after other alternative solutions have been offered
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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