Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
401(k)
Dental Insurance
employee discount
Health Insurance
Paid Time Off
Referral program
Vision Insurance
Job Description
AKA Hotels+Hotel Residences is renowned for offering some of the world’s most livable hotels. They combine sophisticated, contemporary design with a sense of home, providing guests with a unique experience that feels both luxurious and comfortable. The company ensures prime locations for their properties, thoughtful amenities tailored to travelers’ needs, and warm, personalized service that transforms the way guests travel whether their visit lasts days, weeks, or months. With this commitment to excellence, AKA Hotels+Hotel Residences has set a high standard in the hospitality industry, focusing on creating environments that feel welcoming yet refined.
The role of Assistant... Show More
The role of Assistant... Show More
Job Requirements
- Proven experience in hospitality or hotel management roles
- Strong customer service skills with a focus on guest relations
- Bilingual or multilingual abilities are preferred but not required
- Excellent communication skills, both verbal and written
- Familiarity with phone systems and etiquette in a hospitality setting is beneficial
- Familiarity with Opera system preferred
Job Qualifications
- Proven experience in hospitality or hotel management roles
- Strong customer service skills with a focus on guest relations
- Bilingual or multilingual abilities are preferred but not required
- Excellent communication skills, both verbal and written
- Familiarity with phone systems and etiquette in a hospitality setting is beneficial
- Familiarity with Opera system preferred
Job Duties
- Greet guests immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, actively listen and respond to guest requests, and provide accurate information such as outlet hours, amenities, and local attractions
- Communicate effectively both verbally and in writing to provide clear direction to staff
- Assign and instruct guest service agents in the details of their work, observe performance, and encourage continuous improvement
- Promptly and accurately complete the registration process by inputting and retrieving guest information from the property management system, confirming details such as the number of guests and applicable room rates
- Verify and authorize credit cards using electronic systems
- Handle cash transactions, provide accurate change, and balance an assigned house bank
- Accept and record alternative forms of payment, such as vouchers and traveler’s checks
- Accurately post charges to guest rooms and house accounts using the hotel’s computer system
- Run and facilitate necessary reports for the department
- Answer telephone calls promptly and professionally
- Input guest messages into the system, retrieve messages, and ensure timely communication to the appropriate guests
- Collect and distribute guest mail, packages, and faxes upon request
- Remain calm, composed, and alert during emergencies and periods of high activity, serving as a role model to front office associates
- Investigate and resolve guest complaints by evaluating all information and determining the most effective resolution, exercising sound judgment and flexibility as needed
- Comply with hotel attendance policies and be available to work consistently and reliably
- Perform additional duties as assigned to support the front office and overall hotel operations
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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