Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,100.00 - $59,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
This job opportunity is with a well-established hotel that prides itself on offering an exceptional guest experience. The hotel operates within the hospitality industry, servicing guests through its front desk and valet departments. Known for its commitment to outstanding service, this hotel fosters a warm and welcoming environment for both guests and employees alike. It aims to provide seamless and effortless movement for its guests, from arrival to departure, ensuring satisfaction at every touchpoint. As a leader in the hospitality sector, the hotel emphasizes the importance of professionalism, guest service, and a positive team atmosphere to elevate its reputation and... Show More
Job Requirements
- Must be able to stand for long periods
- Professional appearance and mannerism
- Flexible and open to changes in procedures
- Strong customer-relation skills
- Ability to attend to more than one task at a time
- Ability to deal with angry or upset guests
- Accounting and organizational skills
- Must be trained in emergency procedures and use of Automated External Defibrillator
- Valid work authorization
Job Qualifications
- Customer service and management experience
- Three years hotel or relevant hospitality experience or hospitality degree from an accredited university
- Marriott experience preferred
- Knowledge of Opera or Lightspeed hotel management systems a plus
- Strong communication skills both verbal and written
- Supervisory and performance management skills
- Ability to work efficiently under pressure
- Knowledge of local and surrounding communities
Job Duties
- Supervises the front office to ensure adherence to hotel procedures regulations and standards while striving toward guest satisfaction
- Ensures smooth efficient and professional operation of all front office functions including check-in and check-out processes
- Initiates and implements up-selling techniques to maximize room occupancy and revenue
- Trains front office associates and concierges to deliver excellent service and maintain current product knowledge
- Provides great customer service to all guests in a warm and friendly manner
- Audits work for accuracy and consistency and maintains high standards through monitoring evaluations and corrective actions
- Handles customer complaints credit card chargebacks and customer care cases skillfully
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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