Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $50,000.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Job Description
Hilton Indianapolis is a prestigious full-service hotel located in the heart of Indianapolis. Part of the Hilton Hotels & Resorts family, this establishment is renowned for providing high-quality accommodations and exceptional guest experiences tailored to business travelers, tourists, and event attendees alike. Hilton Indianapolis combines comfort, style, and efficiency to meet the diverse needs of its guests, boasting amenities such as modern conference facilities, dining options, fitness centers, and convenient access to the city's attractions. As a leader in the hospitality industry, Hilton Indianapolis prides itself on maintaining operational excellence and commitment to guest satisfaction, further strengthened through continuous improvement... Show More
Job Requirements
- Successful completion of a background check is required prior to employment
Job Qualifications
- Bachelor's degree in management, hotel administration, business or related field
- minimum 1 year experience on night audit
- minimum 2 years experience in front desk operations
- or an equivalent combination of education and experience
Job Duties
- Supervise and lead front desk and departments supporting front desk as listed
- leadership duties to include hiring, terminating, performance evaluations, training, and development
- schedule staff according to labor standards and forecasted occupancy
- maintain department daily and weekly payroll
- maintain standards of guest service quality
- contribute to the profitability and guest satisfaction perception of other hotel departments
- increase level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image
- achieve budgeted revenues and expenses and maximize profitability related to the guest services department
- develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel
- participate in the preparation of the annual hotel budget
- manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees
- maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures
- receive departmental related guest complaints and ensure corrective action is taken
- ensure staff uses guest interaction skills
- reward employees who meet or exceed guest expectations
- perform other duties as assigned by the leader
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Post restaurant and hotel jobs on OysterLink.
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