Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $66,085.00 - $83,127.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Job Description
Parker House Hotel is a prestigious luxury hotel located in the heart of Boston, Massachusetts. Established in 1855, this iconic property holds the distinction of being America’s oldest continuously operating hotel, steeped in rich history and timeless charm. Known for its sculpted bronze doors and elegant décor, the hotel offers guests an unparalleled blend of historic ambiance and modern comfort. Nestled on the famed Freedom Trail, the Parker House provides guests with breathtaking views of historic downtown Boston and convenient access to some of the city’s most notable landmarks, including Beacon Hill, Faneuil Hall Marketplace, Quincy Market, and the Financial... Show More
Job Requirements
- Minimum of two years previous Front Office experience
- previous luxury hotel experience preferred
- previous Front Office Leadership experience required
- ability to work flexible schedule including nights, weekends and holidays
- customer service oriented
- ability to multi-task
- detail orientation
- excellent organizational skills
- knowledge of Property Management Systems
- ability to stand for long periods of time
- computer proficiency including Microsoft Word and Excel
Job Qualifications
- Position requires a minimum of two years previous Front Office experience
- at least One year Previous luxury hotel experience strongly preferred within Guest Services or Front Office
- Previous Front Office Leadership experience required and ability to elevate service levels
- must be able to work a flexible schedule and willingness to work nights, weekends, and holidays
- customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed
- knowledge of Property Management Systems and related computer programs
- ability to stand for long periods of time
- general computer proficiency
- ability to learn hotel computer programs, Microsoft Word & Excel
Job Duties
- Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates at all times
- greet guests immediately, pleasantly and with undivided attention
- act as leader of Front office operations, such as by communicating needed tasks to next available Front Desk Agent and ensure that tasks are being completed in an efficient manner
- communicate needs or concerns (i.e. equipment, scheduling suggestions, etc) to management team
- communicate daily with previous and incoming shifts (Managers, Ideal Services, Night Audit, etc)
- help coordinate hiring and training of new associates
- assist Front Office Manager with scheduling and payroll
- manage labor and expenses appropriately
- work with Guest Services team to handle guests and group luggage and packages during arrival and departure
- attend weekly resume meetings and communicate information regarding groups to team
- follow all Loss Prevention procedures regarding guest property
- absolute respect and safety for guest and company property should always be exercised
- ensure that bell stand and bell closet and back of front office areas are clean and organized and well stocked with necessary guest supplies
- keep profile notes and shift reports to track guest issues that may be brought to their attention and offering compensation when necessary and passing along relevant information to front desk staff
- reports to work on time and according to posted schedule
- follows procedures for clocking in and out, completion of time edit sheets, and PTO request forms, if applicable
- must be able to stand for long periods of time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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