Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.67 - $27.02
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
safe work environment
Sustainability initiatives
employee recognition programs
Job Description
HHM Hotels is a respected hospitality management company known for its commitment to excellence, sustainable practices, and fostering a positive work environment. The company operates a portfolio of hotels and resorts that prioritize guest satisfaction and operational efficiency while adhering to environmentally responsible initiatives such as HHM's EarthView program. With a focus on developing talent internally, HHM offers well-structured career paths and values the capabilities and hearts of its employees. Known for managing properties that emphasize comfort, superior service, and sustainability, HHM is a sought-after employer in the hospitality sector, dedicated to continuous improvement and excellence.
The opportunity ava... Show More
The opportunity ava... Show More
Job Requirements
- Associate or bachelor’s degree preferred
- 1 to 3 years hospitality related experience, including front desk operations experience
Job Qualifications
- Associate or bachelor’s degree preferred
- 1 to 3 years hospitality related experience, including front desk operations experience
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
- Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Review correspondence from guests and incident logs
- direct staff according to information obtained
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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