Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,750.00 - $67,050.00
Work Schedule
Standard Hours
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Hyatt is a globally renowned hospitality company known for its dedication to exceptional service, innovation, and commitment to creating memorable guest experiences. As a leader in the hotel industry, Hyatt operates luxury and upscale hotels and resorts in many major cities and popular travel destinations worldwide. The brand is synonymous with hospitality excellence, offering diverse accommodations, fine dining, and top-tier amenities, all designed to create an inviting atmosphere for travelers and guests. Hyatt places a strong emphasis on fostering an inclusive workplace culture, where employees, referred to as colleagues, are valued as the heart of the organization. This commitment extends... Show More
Job Requirements
- High school diploma or equivalent
- at least one year of supervisory experience in a hotel environment
- proven experience in front office operations
- strong communication skills
- ability to work flexible hours including evenings, weekends and holidays
- proficiency with hotel property management systems
- ability to lead and motivate a diverse team
- commitment to maintaining high standards of guest service
- basic financial literacy to interpret reports
- ability to handle guest complaints professionally
- willingness to adhere to all health and safety regulations
Job Qualifications
- At least one year experience in a supervisory role
- hotel experience required
- strong leadership and coaching skills
- excellent communication and interpersonal abilities
- proficient in hospitality management software
- ability to analyze financial data and implement operational strategies
- customer service oriented with problem-solving skills
- experience coordinating with multiple hotel departments
- knowledge of health, safety and sanitation standards
- ability to manage staffing and scheduling
- skilled in guest relations and complaint resolution
- experience in revenue management and sales coordination
Job Duties
- Supports and manages the front office while working with other hotel departments
- supervise, empower, lead, coach and motivate the team including front office leads to achieve exceptional guest service results and associate engagement
- assist in reaching top box service scores on meeting planner surveys by reviewing group resumes and guest feedback
- proactively review staffing and equipment needs
- ensure coordination and execution of guest arrival and departure experience
- assist with department scheduling and payroll
- perform daily walk-throughs to ensure safety and corporate standards
- develop ideas for special events and holiday functions
- monitor inventory, control purchasing and manage supplier relationships
- coordinate with sales and events teams to ensure flawless execution for meeting planner arrivals
- uphold impeccable service standards for exceptional guest experience
- collaborate on lobby activations
- maintain and engage upselling programs
- implement procedures to increase guest and employee satisfaction
- resolve customer complaints to maintain quality
- coach and counsel employees to reflect Hyatt service standards
- analyze financial and operational data to implement strategies that increase revenue and profitability
- facilitate administrative tasks including payroll, reports, forecasts, point of sale procedures and inventory
- create and implement strategies to drive revenue across rooms division
- coordinate with revenue and reservations teams to optimize selling strategy
- optimize staff scheduling to manage labor costs
- collaborate on project-related communications and results
- serve as primary contact for high-profile clients during event execution
- monitor guest satisfaction feedback and implement corrective plans
- analyze guest feedback to improve service delivery
- develop long-term business strategies for front office and rooms division
- ensure cleanliness and operational readiness of event spaces and equipment
- enforce health, safety and sanitation standards according to regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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