Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Flexible
Benefits
Health Insurance
bonus eligibility
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
inclusive work environment
Job Description
West Palm Beach Marriott, located at 1001 Okeechobee Blvd in the vibrant city of West Palm Beach, Florida, is part of Marriott International, a globally recognized leader in the hospitality industry. Marriott International is known for its commitment to providing exceptional guest experiences across its extensive portfolio of brands. The West Palm Beach Marriott specifically excels in offering comfortable accommodations and outstanding guest services within a dynamic and welcoming environment. This full-time management position is housed within the Rooms & Guest Services Operations category, emphasizing excellence in housekeeping, recreation, laundry, staff coordination, and concierge/guest services. This role offers a competitive... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in related professional area
- Strong communication skills
- Ability to manage staff schedules and time tracking
- Knowledge of room revenue management
- Ability to comply with loss prevention policies
- Capable of operating department equipment
- Flexible availability and willingness to work varied shifts
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in related professional area
- Knowledge of rooms operations and guest services
- Ability to operate department equipment
- Understanding of night audit and loss prevention
- Strong communication and leadership skills
- Experience with budgeting and revenue management
- Customer service oriented with conflict resolution skills
Job Duties
- Opens and closes Front Desk shifts and Housekeeping ensuring completion of assigned shift checklist and other duties
- Runs and reviews critical information contained in room operations reports
- Understands the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Operates all department equipment as necessary and reports malfunctions
- Ensures employees have proper supplies and uniforms
- Understands night audit procedures and utilizes reports as necessary
- Complies with loss prevention policies and procedures
- Communicates performance expectations to employees according to job descriptions
- Handles employee questions and concerns
- Effectively schedules employees to business demands and tracks time and attendance
- Supervises same day selling procedures to maximize room revenue and property occupancy
- Verifies accuracy of room rates to maximize revenue
- Uses budgets, operating statements and payroll progress reports to assist in managing Room Operations
- Participates in managing departmental controllable expenses to meet budget goals
- Understands impact of Room Operations on overall property financial goals
- Assists in investigation of employee and guest accidents
- Uses guest information tracking system for repeat guest recognition
- Sets positive example for guest relations
- Interacts with guests to obtain feedback and handle complaints
- Reviews comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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