Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
HHM Hotels is a distinguished hospitality company renowned for its commitment to excellence, guest satisfaction, and sustainable practices. With a portfolio of properties that focus on providing exceptional experiences to guests, HHM Hotels strives to uphold the highest standards in service and operational efficiency. The company is guided by core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which emphasize a culture of caring, innovation, and accountability. This dynamic organization is dedicated to fostering career growth and development for its employees, presenting opportunities within a supportive and engaging work environment.
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Job Requirements
- Valid driver’s license preferred
- Associate or bachelor’s degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
- Ability to work flexible schedules including holidays, weekends, and alternate shifts
- Capability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- Adherence to safety guidelines including MSDS and OSHA standards
Job Qualifications
- Associate or bachelor’s degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
- Strong leadership and communication skills
- Ability to manage and coach a diverse team
- Knowledge of front office financial operations and accounting procedures
- Familiarity with hospitality industry standards and guest service protocols
- Commitment to sustainability practices and safety standards
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
- Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Review correspondence from guests and incident logs
- direct staff according to information obtained
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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