Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,000.00 - $62,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
health savings plan
Flexible savings plan
Colleague Discounted Room Rates
complimentary room nights
Paid Time Off
floating holidays
Paid holidays
growth opportunities
Referral Bonus
Recognition and rewards
basic life insurance
sick days
friends and family room rates
401(k)
Employee stock purchase plan
complimentary parking
Complimentary Meal
Employee assistance program
Restaurant/Coffee Shop Discount
Job Description
Cheyenne Mountain Resort, Destination by Hyatt, is a distinguished 4-star full-service resort located on 25 acres of lush greenery in Southern Colorado Springs. Established in 1985, the resort boasts impressive mountain views and offers a range of exciting activities including golf, swimming, and tennis, creating a unique and memorable hospitality experience for guests. As part of the globally recognized Hyatt brand, Cheyenne Mountain Resort embodies the mission to care for people so they can perform at their best, fostering an environment of exceptional service standards and employee growth opportunities. Hyatt colleagues thrive in a workplace that demands high performance but... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Proficiency in Microsoft Word and Excel
- Strong customer service skills
- Excellent organizational, interpersonal and administrative abilities
- Clear and concise communication skills in English
- Ability to interact effectively with diverse populations
Job Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Service oriented style with professional presentations skills
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Job Duties
- Assist the Front Office Manager in efficiently managing the department according to the established team goals
- Delegation of tasks and supervision of all front office colleagues, ensuring their duties are carried out with the utmost efficiency and professionalism
- Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner
- Encourages colleagues to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation
- Colleague training, development and performance management
- Ensuring all colleagues deliver the brand promise and provide excellent service to both internal and external customers
- Assist in the scheduling, ensuring the department is adequately manned according to occupancy, service and costs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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