Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.55 - $26.93
Work Schedule
Flexible
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
401(k) with Company Match
Tuition Assistance
discounted room rates
Training
Development
Career advancement opportunities
Job Description
Concord Hospitality is a distinguished hotel management company known for its commitment to delivering exceptional guest experiences across its portfolio of upscale hotels and resorts. With a focus on quality service, integrity, and a passion for hospitality, Concord Hospitality consistently fosters an inviting and supportive work culture. As a respected leader in the hospitality industry, Concord emphasizes an Associate First culture that values growth, balance, and diversity. The company is anchored by five core values: Quality, Integrity, Community, Profitability, and Fun. This philosophy drives Concord to create workplaces that are not only productive but also enjoyable, encouraging associates to feel... Show More
Job Requirements
- Previous hotel front office or guest services supervisory management experience
- Strong knowledge of guest service standards, recovery planning, and associate training
- Ability to analyze guest satisfaction data and implement improvement strategies
- Excellent communication, leadership, and organizational skills
- Strong financial acumen and knowledge of budgeting accounting procedures
- Familiarity with HR compliance, safety programs, and hotel systems
Job Qualifications
- Previous hotel front office or guest services supervisory management experience
- Strong knowledge of guest service standards, recovery planning, and associate training
- Ability to analyze guest satisfaction data and implement improvement strategies
- Excellent communication, leadership, and organizational skills
- Strong financial acumen and knowledge of budgeting accounting procedures
- Familiarity with HR compliance, safety programs, and hotel systems
Job Duties
- Inspire greatness in your team
- Encourage and support team members to reach their full potential
- Create a work environment that is a great place to work for all
- Lead with integrity, transparency, respect, and professionalism
- Care for your team and their families
- Support and train associates to deliver exceptional guest service and resolve concerns proactively
- Monitor Guest Satisfaction Survey results, create action plans for improvement, and recognize top performers
- Assist with front office operations, revenue strategies, and inventory management
- Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
- Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
- Assist in developing and managing departmental budgets and financial objectives
- Partner with the Guest Service Manager to drive service culture and operational excellence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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