Assistant Front Office Manager
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
HHM Hotels is a distinguished hospitality company known for its commitment to excellence, sustainability, and outstanding guest service. As a reputable hotel management group, HHM Hotels manages a variety of properties aiming to create memorable experiences through their core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. The company emphasizes sustainable practices through initiatives like the EarthView program, highlighting its dedication to environmental responsibility alongside premium guest satisfaction. HHM Hotels offers a dynamic and supportive workplace culture that fosters career growth and professional development for its employees, making it an ideal environment for... Show More
Job Requirements
- 2-3 years previous OnQ experience required
- Associate or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
Job Qualifications
- Proven leadership skills in managing front office personnel
- Strong understanding of guest service standards and sustainability practices
- Experience with hospitality financial operations and budget monitoring
- Ability to handle guest correspondence and incident reports effectively
- Strong organizational and communication skills
- Familiarity with OnQ property management system
- Commitment to safe work practices and compliance with safety regulations
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and core values
- Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
- Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked and inventory is maintained
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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