Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $54,200.00 - $76,600.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Hotel Nia, located centrally on the San Francisco Peninsula in the Menlo Park Gateway, is a distinguished establishment redefining high-end hospitality in Redwood City, a key area in Silicon Valley. As part of the Echelon Luxury & Lifestyle division of HHM Hotels, Hotel Nia exemplifies luxury and exceptional guest experiences, catering to travelers who seek quality and comfort in a sophisticated environment. HHM Hotels is recognized not only for its commitment to exceptional hospitality but also for its dedication to creating an inclusive and diverse workplace, proudly operating as an equal-opportunity employer. The company fosters an environment where employees are... Show More
Job Requirements
- Associate or Bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations
- Ability to work varied shifts including holidays, weekends, and alternate shifts
- Capability to stand for extended periods
- Ability to lift up to 25 pounds
- Physical ability to perform bending, reaching, stooping, kneeling, and crouching
- Commitment to follow safety standards and procedures
Job Qualifications
- Associate or Bachelor's degree preferred
- 1 to 3 years hospitality experience including front desk operations
- Strong leadership and supervisory skills
- Effective communication and interpersonal abilities
- Knowledge of front office management systems
- Ability to manage budgets and financial monitoring
- Guest service oriented mindset
- Familiarity with sustainability practices in hospitality
Job Duties
- Interview, select, train, schedule, coach and support front office associates
- Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager
- Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction
- Assist in monitoring front office financial operations and ensure compliance with accounting controls
- Assist in the development, implementation, and monitoring of departmental budgets and forecasts
- Review and submit capital budget item orders
- Manage guest correspondence and incident logs
- Maintain front office supplies and merchandise inventory
- Collaborate with the Sales office to ensure group resumes and rooming lists are accurately maintained
- Monitor guest room occupancy to optimize usage and minimize overbooking
- Adhere to sustainability guidelines related to HHM's EarthView program
- Practice safe work habits and comply with MSDS and OSHA standards
- Perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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