Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401K matching program
Travel Discounts
Paid Time Off
employee wellness program
Discounts at Marriott brand properties
Exceptional benefit plan
Job Description
Renaissance Honolulu is uniquely situated in the heart of Honolulu, offering guests the best of both worlds: the vibrant city life just outside their front door, coupled with the serene beauty of stunning ocean views that embody the essence of island living. This prime location allows visitors to immerse themselves in the local culture and urban attractions while enjoying the tranquil ambiance of the Pacific coastline. Renaissance Honolulu is part of Crescent Hotels & Resorts, a company known for its dedication to exceptional hospitality and creating memorable guest experiences. Crescent Hotels & Resorts prides itself on fostering a supportive and... Show More
Job Requirements
- High school diploma or equivalent
- 2-3 years of experience in hotel front office operations
- Proficiency in hotel management software
- Excellent leadership and team management skills
- Strong problem-solving abilities
- Exceptional communication and interpersonal skills
- Familiarity with local and international hotel regulations
- 2+ years of supervisory experience in a front office setting
- Proficient in Microsoft Office Suite
- Ability to work flexible hours, including nights and weekends
- Strong attention to detail
- Capable of multitasking in a fast-paced environment
- Excellent customer service skills
- Strong organizational skills
Job Qualifications
- 2-3 years of experience in hotel front office operations
- Proficiency in hotel management software
- Excellent leadership and team management skills
- Strong problem-solving abilities
- Exceptional communication and interpersonal skills
- Familiarity with local and international hotel regulations
- High school diploma or equivalent
- 2+ years of supervisory experience in a front office setting
- Proficient in Microsoft Office Suite
- Ability to work flexible hours, including nights and weekends
- Strong attention to detail
- Capable of multitasking in a fast-paced environment
- Excellent customer service skills
- Strong organizational skills
Job Duties
- Assist in managing daily operations of all front office areas to ensure quality and service standards are met
- Supervise and support front office management and hourly staff, providing guidance, training, and performance evaluations
- Act as a key point of contact for guest concerns, service recovery, and VIP experiences
- Collaborate with Housekeeping, Engineering, Sales, and other departments to ensure smooth guest experiences
- Monitor labor costs, department expenses, and forecast needs to maintain budgetary goals
- Support development and implementation of departmental policies, procedures, and training programs
- Conduct regular staff meetings to ensure communication of policies, procedures, and performance goals
- Oversee scheduling, payroll processing, and timekeeping compliance
- Ensure front office areas are clean, safe, and in compliance with hotel standards and brand expectations
- Participate in emergency procedures, crisis response, and guest safety protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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