Assistant Front Office Manager
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
HHM Hotels is a distinguished hospitality company known for its commitment to exceptional guest experiences and sustainable hotel operations. With a rich portfolio of properties, HHM Hotels focuses on delivering unparalleled service in welcoming environments that reflect their core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. The company is proud to foster a diverse and inclusive workplace, adhering strictly to equal opportunity employment without discrimination based on any protected status. HHM Hotels continuously seeks to advance its front office operations through innovative management and dedicated staff support, ensuring every guest encounter is... Show More
Job Requirements
- Associate or Bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
Job Qualifications
- Associate or Bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
- Assist in development implementation and monitoring of daily weekly monthly and annual department-wide budgets and forecasts
- Review submit for approval and order capital budget items as required
- Review correspondence from guests and incident logs direct staff according to information obtained
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked and inventory is maintained
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Follow sustainability guidelines and practices related to HHM's EarthView program
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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