Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $84,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Performance bonus
Employee Recognition Program
Professional development opportunities
Job Description
The US Grant, a Luxury Collection Hotel located in the heart of San Diego, California, represents a beacon of timeless elegance and distinguished hospitality. As part of The Luxury Collection Hotels & Resorts—an exceptional portfolio of distinguished hotels spanning over 120 properties in more than 35 countries—The US Grant blends rich history with the highest standards of luxury accommodations and service. Founded on a century-old heritage that began in 1906 with the Italian CIGA brand, The Luxury Collection has been synonymous with authentic, culturally immersive experiences that delight luxury travelers worldwide. This iconic San Diego hotel continues to uphold these... Show More
Job Requirements
- high school diploma or GED
- two years experience in guest services, front desk, or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- excellent interpersonal and communication skills
- strong leadership and managerial skills
- ability to handle guest complaints and resolve conflicts
- proficiency in front office operational procedures
- ability to work in a fast-paced hotel environment
- availability to work full time
Job Qualifications
- high school diploma or GED
- two years of experience in guest services, front desk, or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- strong interpersonal and communication skills
- proven leadership and supervisory experience
- ability to handle guest complaints and resolve conflicts
- knowledge of front office operations and procedures
- ability to work collaboratively with diverse teams
Job Duties
- assist the Front Office Manager in administering front office functions
- supervise front office staff including Bell/Door Staff, Switchboard, and Guest Services/Front Desk
- manage day-to-day operations to ensure efficient check-in and check-out processes
- provide leadership and guidance to team members fostering trust, respect, and cooperation
- monitor and support progress toward guest service and front desk goals
- resolve guest complaints, disputes, and grievances effectively
- implement customer recognition/service programs and ensure compliance with front office policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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