Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $74,000.00 - $99,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
Flexible Schedule
Job Description
Accor is a global leader in the hospitality industry, renowned for its dedication to responsible and innovative hospitality. With a diversified portfolio comprising over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries, Accor provides a rich variety of unique experiences tailored to different tastes and preferences. Each brand under the Accor umbrella maintains its unique identity, allowing employees and guests alike to find their perfect fit while sharing the collective ambition of continuous innovation and challenging the status quo. As a pioneer in responsible hospitality, Accor emphasizes not only exceptional service but also a commitment to... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 2-3 years of experience in front desk or guest services
- At least 1 year in a supervisory role
- Fluency in English
- Ability to multitask and handle guest requests
- Knowledge of Opera Cloud Property Management System preferred
- Certification or willingness to obtain basic first aid
- Flexibility to work evenings, weekends and holidays
- Computer proficiency in Windows environment
Job Qualifications
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Exceptional problem-solving abilities
- Bachelor’s degree in a relevant field or a combination of equivalent education and/or experience is required
- Fluency in English
- Minimum of 2-3 years of experience in a front desk or guest services role in a hotel, with at least 1 year in a supervisory capacity
- Must have the ability to handle a multitude of tasks and guest requests
- Knowledge of Opera Cloud Property Management System an asset
- Should possess or seek certification in basic first aid
- Strong guest service orientation and training skills background required
- Ability to work independently and prioritize responsibilities
- Flexibility to work evenings, weekends, and holidays
- Experience with a Hotel loyalty program an asset
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Job Duties
- Oversee and support the daily operations of the Front Office
- Consistently offer professional, friendly and engaging service
- Assist guests regarding hotel facilities in an informative and helpful way
- Supervise and motivate Front Office staff, ensuring they are well-trained, efficient, and provide exceptional guest experiences
- Pro-actively supports achievement of hotel metrics, including the Front Desk upsell program and enrolling members in the hotel loyalty program
- Assist in resolving guest complaints, issues, or requests in a timely and effective manner
- Maintain Fairmont service standards through audits and daily coaching
- Conduct performance evaluations and provide coaching to team members
- Assist in scheduling and managing staff shifts, ensuring adequate coverage during peak times
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Provide training to new front desk staff members and ensure ongoing development of team members
- Keep up-to-date on industry trends, hotel systems, and service standards and make recommendations for improvements
- Ensure the public areas are presentable at all times
- Ensure compliance with hotel policies and procedures, including safety and security regulations
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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