Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,100.00 - $59,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
performance bonuses
Job Description
This opportunity is with a reputable hotel that prides itself on offering exceptional guest experiences and seamless hospitality services. The hotel operates within the front desk and valet domains, crucial for creating warm, welcoming environments for guests during arrivals and departures. Situated in the heart of the hospitality sector, this establishment aims to maintain high operational standards, ensuring that every guest feels valued and satisfied throughout their stay. With a focus on both luxury and efficiency, the hotel supports its guests with professional, courteous staff and well-maintained facilities, facilitating a memorable and comfortable visit.
The role in question... Show More
The role in question... Show More
Job Requirements
- High school diploma or equivalent
- minimum of three years hospitality or related experience
- customer service and management experience required
- ability to work flexible hours including nights, weekends, and holidays
- capable of standing for long periods
- must have professional appearance and demeanor
- ability to multitask and work under pressure
- knowledge of hotel front desk procedures
- experience with guest complaint resolution
- basic accounting skills
- trained or willing to be trained on safety and emergency procedures
Job Qualifications
- Strong customer-relation skills with a commitment to guest satisfaction
- supervisory and performance management experience
- strong verbal and written communication skills
- accounting and organizational abilities
- ability to handle angry or upset guests professionally
- flexible and open to procedural changes
- proficient with technical front desk operations
- knowledge of local community
- customer service and management experience
- three years of hotel or hospitality experience or a relevant hospitality degree
- knowledge of Opera or Lightspeed is a plus
Job Duties
- Supervises the front office to ensure that Front Desk and Valet Staff adhere to all hotel procedures, regulations, and standards while striving toward total guest satisfaction
- ensures smooth, efficient, and professional operation of all front office tasks including check-in and check-out using proper guest account handling
- initiates and implements up-selling techniques to maximize room occupancy and overall revenue by promoting hotel services
- trains Front Office Associates and Concierge on excellent customer service and knowledge of hotel offerings
- audits work for accuracy and consistency and maintains high standards of performance through monitoring and corrective measures
- enforces adherence to the company’s standards of dress and appearance
- coordinates with General Manager to improve hotel curb appeal, lobby presentation, and guest arrival/departure experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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