Job Overview
Compensation
Type:
Salary
Rate:
Range $42,300.00 - $59,700.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
This opportunity is with a reputable hotel committed to delivering exceptional guest experiences and maintaining high operational standards in the hospitality industry. The establishment prides itself on fostering a welcoming and professional environment where guests feel valued and cared for from the moment they arrive until their departure. As a front office leadership role within this hotel, the position is integral to ensuring smooth day-to-day operations, exceptional guest service, and teamwork across various departments.
The Front Office Manager will be responsible for overseeing the front desk operations, including staffing, guest relations, and the management of front office systems. This ... Show More
The Front Office Manager will be responsible for overseeing the front desk operations, including staffing, guest relations, and the management of front office systems. This ... Show More
Job Requirements
- High work ethic, self-initiative, independent judgment
- Proven customer service and problem solving experience
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Job Qualifications
- Proven customer service and problem solving experience
- Ability to handle multiple tasks efficiently
- Strong leadership and communication skills
- Knowledge of hotel front office operations and systems (preferably MICROS)
- Experience in staff management including interviewing, training and scheduling
- High work ethic and initiative
Job Duties
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
- Assist the General Manager by handling special requests, group blocking and unusual circumstances
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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