Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
On-call
Weekend Shifts
Benefits
401(k) matching
Dental Insurance
Employee assistance program
employee discount
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Job Description
Rosewood Hotels & Resorts is a distinguished luxury hospitality company renowned for delivering exceptional guest experiences through its collection of unique and elegant properties worldwide. With a commitment to personalized service and refined luxury, Rosewood creates distinctive atmospheres that celebrate local culture and enhance every guest's stay. The brand is synonymous with excellence in service, attention to detail, and a dedication to Relationship Hospitality, fostering meaningful connections between guests and associates.
Rosewood's properties are often located in premier destinations offering bespoke accommodations, fine dining, and curated cultural experiences. As a leader in the luxury hotel sector, Rosewood emphasizes the professiona... Show More
Rosewood's properties are often located in premier destinations offering bespoke accommodations, fine dining, and curated cultural experiences. As a leader in the luxury hotel sector, Rosewood emphasizes the professiona... Show More
Job Requirements
- High school diploma or equivalent education
- Minimum two years' experience as a Front Office Supervisor for a luxury or ultra-luxury property
- Flexible availability including days, evenings, weekends, holidays and overnight shifts if needed
- Required to speak, read and write English
- Physical ability to transport a minimum of 35 pounds and perform various physical tasks
- Valid New Mexico Driver's License with ability to drive manual and automatic vehicles preferred
- Willingness to relocate to Santa Fe, NM prior to starting work
Job Qualifications
- Minimum two years' experience as a Front Office Supervisor for a luxury or ultra-luxury property
- High school diploma or equivalent education
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to prioritize, organize and follow-up
- Clear thinker able to remain calm and resolve problems using good judgment
- Ability to follow directions thoroughly
- Understand guests' service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest and associate information
- Familiarity with yield management and suggestive selling techniques
- Ability to use property management systems such as OPERA preferred
- Mid-level to advanced computer skills
- Ability to remain calm and courteous with demanding or difficult guests
- Ability to perform job functions to standards under pressure
- Ability to ensure security and confidentiality of guests
Job Duties
- Maintain complete knowledge of and comply with all Rosewood departmental policies, service procedures and standards
- Ensure that guest service standards are maintained at a superior level on a daily basis
- Anticipate guests' needs, respond promptly and acknowledge all guests
- Maintain positive guest relations at all times
- Resolve guest complaints, ensuring guest satisfaction
- Maintain complete knowledge at all times of all hotel and restaurant features/services, hours of operation
- Maintain complete knowledge of all room types, numbers, layout, decor, and location
- Maintain complete knowledge of all room rates, special packages and promotions
- Maintain daily house counts and expected arrivals/departures
- Monitor room availability status for any given day
- Be aware of scheduled in-house group activities, meetings, locations and times
- Ensure all staff adhere to hotel and departmental standards, policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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