Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $82,000.00 - $109,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee recognition programs
Career development opportunities
bonus eligibility
retirement plans
Job Description
Waikiki Beach Marriott Resort & Spa, located at 2552 Kalakaua Avenue, Honolulu, Hawaii, is a prestigious resort that offers luxury accommodations and exceptional guest experiences right in the heart of Waikiki Beach. Known for its prime location, elegant amenities, and exemplary service, the resort draws travelers from all over the world seeking comfort, relaxation, and top-tier hospitality. As a key part of Marriott International, this property upholds the renowned standards of the Marriott brand, combining contemporary luxury with island charm to deliver wonderful hospitality. The resort is committed to fostering a diverse and inclusive work environment where the unique talents... Show More
Job Requirements
- high school diploma or GED
- 2 years experience in guest services, front desk, or related field
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- strong leadership skills
- excellent communication abilities
- problem-solving skills
- ability to work full time
- management experience
- proficiency in customer service
- ability to manage teams and resolve disputes
Job Qualifications
- high school diploma or GED with 2 years of guest services or related experience
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- strong interpersonal and communication skills
- leadership and supervisory experience
- ability to resolve conflicts and handle complaints professionally
- knowledge of guest services operations and front office procedures
- familiarity with hospitality industry standards and customer service excellence
Job Duties
- assist the Front Office Manager in supervising front office staff daily
- manage Bell/Door Staff, Switchboard, and Guest Services/Front Desk operations
- ensure efficient guest check-in and check-out processes
- lead and encourage team members with integrity and sound business decisions
- resolve guest complaints and conflicts effectively
- monitor and support progress toward guest services and front desk goals
- implement customer recognition programs and enforce front office policies
- communicate critical information to staff and participate in department meetings
- function as acting Front Office Manager in their absence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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