Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,400.00 - $64,200.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
career advancement
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with a robust portfolio valued at over $15 billion. Established with a legacy of innovation spanning 30 years, Highgate manages more than 400 hotels across North America, Europe, the Caribbean, and Latin America. The company specializes in overseeing the entire spectrum of property management — from initial planning and development through recapitalization and disposition. Highgate's diverse collection of properties includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all known for featuring contemporary programming and leveraging cutting-edge digital strategies to enhance guest experiences and operational... Show More
Job Requirements
- Education of 4-year college degree
- relevant hospitality experience of at least 1 year
- supervisory experience required
- proficiency with Windows operating system and company software
- ability to work long hours and overnight shifts
- physical ability to stand for entire shifts and lift up to 20 pounds
- strong communication skills both verbal and written
- ability to multitask and prioritize
- friendly customer service attitude
- attendance at required meetings and trainings
- willingness to participate in management coverage
- compliance with company attendance policies
- adherence to dress code and grooming standards
- ability to understand and resolve problems efficiently
- knowledge of complex data evaluation
- commitment to maintaining safety and operational standards
Job Qualifications
- A 4-year college degree
- at least 1 year of related experience
- supervisory experience
- proficiency in Windows and company-approved spreadsheets and word processing software
- ability to work long hours including two overnight shifts
- ability to exert up to 20 pounds of force occasionally
- ability to stand for entire shifts
- warm and friendly demeanor
- effective verbal and written communication skills
- ability to listen and clarify concerns
- multitasking and prioritization skills
- attendance at all required meetings and trainings
- participation in management on duty (M.O.D.) coverage
- regular attendance in compliance with company standards
- adherence to high standards of personal appearance and grooming
- compliance with company safety and operational guidelines
- problem-solving skills
- ability to evaluate complex information and data
Job Duties
- Works closely with Sales and Reservations to fulfill all special requests for groups and VIPs
- assist daily in guest reception
- respond to social media feedback and follow up with guests internally
- communicate effectively with guests, team members, and other departments
- assist and lead guest service training initiatives within the front office
- maintain a friendly and caring demeanor in a fast-paced environment
- uphold professional appearance according to hotel guidelines
- cooperate and assist colleagues as needed
- perform front desk assistant duties such as registering guests promptly, using up-selling techniques, preparing for group check-ins and VIP arrivals
- maintain and update guest profiles
- review daily and future reservations to accommodate special requests and coordinate with F&B
- train new hires and conduct interviews for guest services agents
- be knowledgeable of hotel events and functions during shifts
- manage house bank and maintain accurate daily receipts and deposits
- understand basic financial data
- find guest-centric solutions
- promote hotel services, provide local information to guests, and use the James Report to increase satisfaction
- assist with reservations and PBX duties
- resolve guest complaints effectively and communicate issues to management
- anticipate and proactively address guest needs
- respond quickly and follow up to ensure guest satisfaction
- maintain good relationships with repeat guests
- supervise shifts when needed
- collaborate with Sales and VIP clients
- stay informed of hotel developments through communication logs
- assist in emergency procedures
- attend mandatory meetings and training
- know key hotel personnel
- understand the local area’s amenities
- complete all assigned checklists
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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