Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $28.00 - $29.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
Employee perks and discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned hospitality company known for its commitment to delivering exceptional guest experiences across its portfolio of hotels worldwide. As a distinguished hotel operator, Sonesta focuses on creating welcoming environments that emphasize comfort, service excellence, and personalized attention to each guest. The company's dedication to upholding brand standards and fostering employee growth makes it a preferred employer within the hospitality industry. Sonesta offers a dynamic and inclusive workplace where employees are encouraged to develop their skills and take pride in participating in a culture that values passionate service and integrity.
This position is for a Front Office Ma... Show More
This position is for a Front Office Ma... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or front office operations
- Ability to work morning and evening shifts independently
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Ability to handle guest complaints and resolve issues promptly
- Capability to manage and supervise a team
- Flexibility to perform various operational duties
- Proficiency in reservation and hotel management systems
- Willingness to assist in other hotel areas as needed
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front office supervisory or managerial role preferred
- Strong leadership and interpersonal skills
- Excellent problem-solving abilities
- Ability to work independently and manage multiple priorities
- Proficient in using hotel management software
- Strong communication skills
- Ability to build positive relationships with guests and colleagues
Job Duties
- Act independently as MOD, covering morning and evening shifts
- Supervise all front office staff including front desk, communications, uniform services and concierge
- Offer MOD support to other unsupervised departments as needed
- Act as Travel pass champion
- Distribute minutes and conduct Manager's Meeting
- Oversee VIP arrivals
- Perform VIP Escorts
- Act as Lobby Ambassador
- Track and follow up on in-house guest challenges
- Resolve guest related issues
- Liaison with other departments to ensure guest satisfaction
- Assist with post-stay guest follow up
- Perform Property rounds
- Act as Front Office representative during Pre-Cons
- Monitor and coordinate concierge requests
- Provide site tours of the hotel
- Deliver passionate and engaging service to guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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