Job Overview
Compensation
Type:
Salary
Rate:
Range $44,000.00 - $62,100.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The hiring establishment is a hotel, a dynamic and customer-focused environment dedicated to delivering excellent guest experiences. Hotels like this often pride themselves on their commitment to hospitality, ensuring that every guest feels welcomed and valued from the moment they step through the doors. This establishment likely offers a variety of amenities and services, catering to both leisure and business travelers, providing a comfortable and memorable stay.
This role centers on the Front Office Manager position, a pivotal role within the hotel's operation. The Front Office Manager is responsible for overseeing all front desk activities, ensuring smooth and efficient op... Show More
This role centers on the Front Office Manager position, a pivotal role within the hotel's operation. The Front Office Manager is responsible for overseeing all front desk activities, ensuring smooth and efficient op... Show More
Job Requirements
- High work ethic, self-initiative, independent judgment
- proven customer service and problem solving experience
- regular attendance according to established guidelines
- may be required to work varying schedules to reflect the business needs of the property
- focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Job Qualifications
- High work ethic, self-initiative, independent judgment
- proven customer service and problem solving experience
- focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Job Duties
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- have complete understanding of front office staff's job descriptions and duties and be able to perform duties at any given time
- resolve guest complaints, ensuring guest satisfaction in each interaction
- manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
- communicate with housekeeping and engineering departments regarding guest rooms, requests and maintenance requests/needs
- assist the General Manager by handling special requests, group blocking and unusual circumstances
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter