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Assistant Front Office Manager - (Expired Job)
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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $60,000.00
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Employee assistance program
Supplemental benefits
401K Matching
Employee Discount Program
vacation
Sick Time
Job Description
The establishment hiring for the Assistant Front Office Manager position is a reputable hotel committed to delivering exceptional guest experiences. Known for its dedication to operational excellence and guest satisfaction, the hotel operates a dynamic front office team responsible for guest services including reservations, guest registration, bell services, telephone operations, and guest accounting. This well-established hospitality venue emphasizes a culture of service excellence and operational efficiency, setting high standards for its employees to maintain both profitability and a superior guest experience.
The Assistant Front Office Manager role is critical in supporting these objectives. This leadership position is responsible fo... Show More
The Assistant Front Office Manager role is critical in supporting these objectives. This leadership position is responsible fo... Show More
Job Requirements
- Bachelor's degree in Management Hotel Administration Business or a related field
- Minimum 2 years of experience in front desk operations including at least 1 year of night audit or supervisory experience
- Proven track record in leading guest service teams and managing departmental performance metrics
- Experience in budgeting forecasting and labor management
- Excellent problem-solving and decision-making skills
- Strong leadership and team development capabilities
- Effective communication organization and time-management abilities
Job Qualifications
- Bachelor's degree in Management Hotel Administration Business or a related field
- Proven track record in leading guest service teams and managing departmental performance metrics
- Experience in budgeting forecasting and labor management preferred
- Minimum 2 years of experience in front desk operations including at least 1 year of night audit or supervisory experience
- Excellent problem-solving and decision-making skills
- Strong leadership and team development capabilities
- Effective communication organization and time-management abilities
- Commitment to guest satisfaction and continuous improvement
- Deep understanding of front office operations systems and financial processes
Job Duties
- Lead and supervise the Front Desk and related guest service departments including hiring training evaluating and developing team members
- Manage departmental scheduling and payroll in alignment with labor standards and forecasted occupancy
- Ensure adherence to guest service quality standards and actively resolve guest concerns to maintain strong satisfaction scores
- Drive profitability by aligning financial and operational strategies with hotel objectives and participating in annual budgeting processes
- Oversee reservations and room management to maximize occupancy and average daily rate through effective selling techniques
- Maintain and enforce procedures for credit control financial transaction handling and guest security
- Support cross-departmental collaboration to enhance guest experience and overall hotel performance
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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