Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The hiring establishment is a reputable hotel renowned for its commitment to exceptional guest service and operational excellence. This hotel provides guests with a comfortable and welcoming environment, emphasizing personalized experiences and attention to detail. The establishment prides itself on creating a professional, friendly atmosphere where every guest feels valued from check-in to check-out. With a focus on quality hospitality, the hotel maintains high standards in all departments, especially in the front office where guest satisfaction begins.
This role is for a Front Office Manager who will play a critical part in delivering an outstanding guest experience. The ma... Show More
This role is for a Front Office Manager who will play a critical part in delivering an outstanding guest experience. The ma... Show More
Job Requirements
- High work ethic
- Self-initiative
- Independent judgment
- Proven customer service and problem solving experience
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks and complete work assignments on time despite frequent interruptions
Job Qualifications
- High work ethic
- Self-initiative
- Independent judgment
- Proven customer service experience
- Proven problem solving experience
Job Duties
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
- Assist the General Manager by handling special requests, group blocking and unusual circumstances
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: