Job Overview
Compensation
Type:
Salary
Rate:
Range $49,600.00 - $70,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
The Marina del Rey Hotel is a renowned hospitality establishment known for its exceptional service and prime coastal location. This hotel caters to a diverse clientele, ranging from vacationers seeking a picturesque getaway to business travelers requiring convenience and professionalism. With a commitment to providing a memorable guest experience, the hotel stands out for its warm hospitality, elegant accommodations, and a wide array of guest services designed to meet and exceed customer expectations. The Marina del Rey Hotel prides itself on fostering a welcoming environment that emphasizes personalized service, efficiency, and an inviting atmosphere. The Assistant Front Office Manager plays... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hospitality or hotel front office operations preferred
- Strong communication and interpersonal skills
- Ability to lead and supervise a team
- Proficient with guest service systems and front office technology
- Excellent organizational and multitasking abilities
- Basic accounting and cash handling skills
Job Qualifications
- High school diploma or equivalent
- Proven experience in front office management or guest service roles
- Ability to effectively supervise and mentor staff
- Strong problem-solving and conflict resolution skills
- Familiarity with hotel reservation and billing systems
- Excellent verbal and written communication skills
- Attention to detail and customer-focused mindset
Job Duties
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Proficient at all Guest Service systems and processes
- Supervise, train, coach and mentor Guest Service Team on systems, processes, procedures and guest interaction
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance
- Monitor and adjust room availability status
- Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file
- Complete daily cash report, manage no-shows, billing disputes, accounts receivable, banking, bad checks and credit card debts
- Open, stamp, sort and distribute mail
- Prepare accounts payable
- Generate security reports and check and audit banks
- Check travel agent commissions, franchise frequent stay program activity and central reservations
- Check Maid’s List and ensure room availability status is accurate
- Review and verify that timecards are accurate
- Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns promptly
- Contribute to and maintain established information and communication sources such as department and front desk logbooks
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
- Perform other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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