Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,100.00 - $62,400.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
sick leave
401(k) Plan
Employee Discounts
Job Description
Join Our Vibrant Team at The Westin Cincinnati! Dive into a workplace that cherishes your contributions and fuels your growth! The Westin Cincinnati is a leading hotel in the HEI Hotels & Resorts family, known for its excellence in hospitality and outstanding employee tenure. As part of the world's largest hotel company, The Westin Cincinnati offers a dynamic and encouraging environment where team members thrive and succeed. The hotel emphasizes not only exceptional service for its guests but also prioritizes the well-being and professional growth of its associates. Employees enjoy top-tier compensation, comprehensive health and welfare benefits, and a balanced... Show More
Job Requirements
- Minimum 1 year of front desk experience
- High school diploma or equivalent
- Proficient with PMS system
- Able to handle cash and credit transactions
- Must be able to stand for 4 or more hours
- Effective verbal and written communication skills
- Ability to adapt communication style to different audiences
Job Qualifications
- Minimum 1 year of front desk experience
- High school diploma or equivalent required
- Hotel experience preferred
- Proficient with PMS system and computer literacy a must
- Advanced knowledge of brand's reward program
- Able to handle cash and credit transactions
- Maintain a professional appearance and manner at all times
- Must possess thorough knowledge of all front office operations and individual job requirements
- Able to effectively deal with internal and external customers requiring patience, tact, and diplomacy
- Able to manage multiple tasks and have excellent organizational skills
- General knowledge of local area attractions and transportation
- Must be able to stand for 4 or more hours at a time
- Able to observe and detect signs of emergency situations
- Able to establish and maintain effective working relationships
- Able to remain calm and alert during emergencies or heavy hotel activity
- Effective verbal and written communication skills
- Ability to adapt communication style to different audiences
Job Duties
- Ensure efficient guest registration, checkout, guest service, and telephone service while ensuring all brand standards are being applied
- Implement company and franchise programs
- Prepare forecasts and reports and assist in the development of the Rooms Division budget
- Monitor and maintain the front office systems and equipment to ensure their optimum performance
- Track guest satisfaction surveys and maximize usage of the guest response tracking system
- Provide training for entry level associates and supervisors
- Develop and implement controls for expense management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter