Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
Highgate is a prominent real estate investment and hospitality management company that manages a global portfolio of over 400 hotels valued at more than $15 billion in assets. Established with a 30-year history of innovation in the hospitality sector, Highgate operates across key markets in North America, Europe, the Caribbean, and Latin America. The company is recognized for delivering expert guidance throughout the entire property lifecycle, including planning, development, recapitalization, and disposition. Highgate’s portfolio is diverse, comprised of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. Known for embracing contemporary programming and digital tools, Highgate leverages cutting-edge... Show More
Job Requirements
- High school diploma or equivalent
- At least 5 years of progressive experience in a hotel or related field, or a 2-year college degree and 3 or more years of related experience, or a 4-year college degree and at least 1 year of related experience
- Supervisory experience
- Exceptional customer service skills
- Proficiency in Windows and Microsoft Office
- Ability to work long hours when required
- Warm and friendly demeanor
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify concerns
- Ability to multitask and prioritize
- Attend all required meetings and trainings
- Maintain regular attendance
- High personal appearance and grooming standards
- Compliance with company standards and safety regulations
- Ability to handle and solve problems effectively
- Ability to understand complex information and data
- Maintain confidentiality
- Knowledge of St. Pete Beach area a plus.
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field, or a 2-year college degree and 3 or more years of related experience, or a 4-year college degree and at least 1 year of related experience
- Supervisory experience required
- Ability to demonstrate exceptional customer service skills
- Proficient in Windows and Microsoft Office
- Able to work long hours when required
- Maintain a warm and friendly demeanor at all times
- Effective communication skills verbally and written with all levels of employees and guests
- Effective at listening, understanding, and clarifying concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with an attentive, friendly, courteous and service oriented manner
- Attend all hotel required meetings and trainings
- Maintain regular attendance in compliance with company standards
- Maintain high standards of personal appearance and grooming
- Comply with company standards and regulations for safe and efficient operations
- Maximize productivity efforts and assist in problem solving
- Effective in handling problems including anticipating and preventing them
- Ability to understand and evaluate complex information and data
- Maintain confidentiality of information
- Knowledge of St. Pete Beach area a plus.
Job Duties
- Respond to all guests requests, problems, complaints and/or accidents in an attentive, courteous and efficient manner
- Motivate, coach, counsel and discipline all Guest Services personnel according to Standard Operating Procedures
- Prepare and conduct all Guest Services interviews and follow hiring procedures according to Standard Operating Procedures
- Develop employee morale and ensure training of Guest Services personnel
- Maximize room revenue and occupancy by reviewing status daily
- Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
- Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements
- Ensure that no-show revenue is maximized through consistent and accurate billing
- Maximize revenue by driving upgrade and ancillary product revenues
- Ensure Productivity and Forecasting are completed on time
- Maintain professional working relationships and promote open communication with managers, employees and other departments
- Work closely with Accounting on follow-up items such as returned checks, rejected credit cards, and employee discrepancies
- Operate all aspects of the Front Office computer system including software maintenance, report generation and analysis
- Ensure staff greet and welcome all guests in accordance with Standard Operating Procedures
- Ensure implementation of all company policies and house rules
- Ensure sign off of all Service Standards by position for Guest Services staff
- Assist in preparation of revenue and occupancy forecasting
- Ensure logging and delivery of messages, packages, and mail professionally and timely
- Maintain constant communication with Housekeeping, Reservations and Credit Manager
- Coordinate ongoing implementation of company philosophy of service
- Ensure correct and accurate cash handling at the Front Desk
- Follow and enforce all credit policies
- Ensure employees are attentive, friendly, helpful and courteous at all times
- Establish and maintain key control system
- Ensure participation in monthly team meetings
- Focus Guest Services Department on contributing to Guest Service and audit scores
- Monitor V.I.P.s, special guests and requests
- Maintain required pars of all front office and stationary supplies
- Review daily Front Office work and activity reports
- Review Front Office guest request log daily
- Carry a cell phone at all times.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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