Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $72,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid vacation
paid sick days
401k Retirement Plan
Cell phone reimbursement
complimentary parking
Parental leave pay
Pet insurance
laundered team member uniform
Pre-tax commuter benefits
Referral program
Special rates
Educational assistant program
Shoes for Crews
ON DEMAND PAY
Job Description
The Argonaut Hotel is a distinguished establishment located in the historic Haslett Warehouse building at Fisherman’s Wharf, San Francisco. This iconic hotel has earned the prestigious AAA Four Diamond Award for 18 consecutive years, a testament to its exceptional quality and service standards. Nestled in a prime location, the Argonaut Hotel offers breathtaking views of the San Francisco Bay, Alcatraz, and the Golden Gate Bridge. Guests enjoy unrivaled access to top attractions such as Ghirardelli Square and Hyde Street Pier, which are just steps away from the property. This blend of rich history, stunning vistas, and proximity to key tourist... Show More
Job Requirements
- Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
- Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
- Must have excellent supervisory skills
- Must take initiative to drive changes and constantly look for areas of improvement
- One to two years of supervisory experience in front office
- Experience working with Opera PMS preferred
- Proficient in MS Office
Job Qualifications
- One to two years of supervisory experience in front office
- Experience working with Opera PMS preferred
- Proficient in MS Office
- Strong interpersonal skills
- Excellent supervisory skills
- Ability to communicate clearly and directly with guests using a positive, clear speaking voice
Job Duties
- Ensuring that the Front Desk Team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
- Ensuring guests' needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
- Ensuring that all safety and security policies and procedures are followed
- Training, coaching, and developing team members
- Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts
- Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner
- Maintaining an efficient system of communication between the Front Office and other departments
- Monitoring and maintaining the Front Office systems and equipment to ensure their optimum performance
- Foster good relations with our concierge partners, valet service, taxi services, and the airport connection to provide the maximum level of quality service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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