Job Overview
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Managed by HHM Hotels, a leading hospitality management company committed to delivering exceptional guest experiences through innovative practices and sustainability initiatives, is currently seeking an Assistant Front Office Manager to join their dynamic team. HHM Hotels is known for its dedication to quality service, sustainable operations through their EarthView program, and fostering a culture where people are seen as the core capability of the business. This company supports career growth, demonstrating a clear progression path from Assistant Front Office Manager to Front Office Manager, Rooms Division Manager, and ultimately to Assistant General Manager.
The Assistant Front Office Manager... Show More
The Assistant Front Office Manager... Show More
Job Requirements
- Associate or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience, including front desk operations experience
- Willingness to work varied schedules including holidays, weekends, and alternate shifts
- Ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- Strong leadership and communication skills
- Ability to adhere to safety and sustainability standards
Job Qualifications
- Associate or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience, including front desk operations experience
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
- Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Review correspondence from guests and incident logs
- direct staff according to information obtained
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Follow sustainability guidelines and practices related to HHM's EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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