Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,000.00 - $76,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Job Description
Los Angeles Hotel is part of the prestigious Omni Hotels & Resorts, a renowned hospitality group committed to delivering exemplary guest experiences and exceptional service. Situated in the vibrant cultural district of downtown Los Angeles, the Omni Los Angeles Hotel is a distinguished four-diamond property that stands near iconic landmarks like the Walt Disney Concert Hall, Dorothy Chandler Pavilion, and the Museum of Contemporary Art (MOCA). Recognized as the number one hotel for downtown Los Angeles on TripAdvisor, the hotel thrives on its commitment to high-quality products and customer service. The Omni brand is known for its philosophy called The... Show More
Job Requirements
- Minimum of two years front office and supervisory experience in a full-service hotel
- Flexible schedule with availability to work weekends, holidays and nights
- Exceptional customer service skills
- Knowledge of front office operations including cash handling, check in/check out procedures, room management, upselling, and VIP guest needs
- Strong organizational and multitasking abilities
- Ability to handle guest complaints professionally and efficiently
- Physical ability to move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance
- Capacity to stand or walk for an extended period during the work shift
- Ability to perform repetitive motions
- Reliable and motivated team player
Job Qualifications
- A minimum of two (2) years’ front office and supervisory experience in a full-service hotel required
- Must have a flexible schedule and be available to work weekends, holidays and nights
- Must have exceptional customer service skills
- Exceptional knowledge and understanding of front office operations, to include cash handling, computation of accurate mathematical calculations, check in, check out, walk procedures, managing room availability, upsell procedures, special needs of VIP guests, room assignments, and safety standards
- Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment
Job Duties
- Ensure all needed reports and checklists are run and completed
- Continued training done with all associates
- Communicate with all department managers on a continuing basis especially the communication with Night Audit each evening/morning
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints
- Be very familiar with the hotel computer system for training maintenance and trouble shooting
- Complete weekly supply inventories to ensure adequate pars of such
- Complete rate discrepancy report and make needed changes
- Block/assign applicable arrivals for the following day, i.e. VIP's, ESP's, Special Requests, etc.
- Prepare group information sheets
- Complete check-out with balance report
- Complete credit check daily
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities
- Possess a thorough familiarity with the Select Guest program
- Provide required Select Guest training to staff
- Assure knowledge and training of Marketing Programs of company and hotel
- Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests
- Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences
- Provide ongoing and required training to Front Office associates
- Supervise and provide feedback to Front Office associates to provide excellent guest service
- Act as manager on duty
- Respond to any reasonable task as assigned by management
- Follow all company safety and security policies and procedures
- report accidents, injuries, and unsafe work conditions
- complete safety training and certifications
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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