Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $70,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Flexible Schedule
Job Description
Our establishment is a renowned hotel that prides itself on delivering exceptional guest experiences, combining luxurious accommodation with impeccable service standards. As a vibrant part of the hospitality industry, our hotel is committed to fostering a welcoming atmosphere for travelers from around the world. With a strong emphasis on professionalism and guest satisfaction, we have cultivated a reputation that sets us apart in the competitive hotel market. This has been achieved through continuously improving our operations, embracing innovation, and nurturing a dedicated team that embodies our values and vision. We offer full-time employment opportunities with a competitive salary, reflecting the... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of two years of front office or guest services experience in a hospitality setting
- At least one year in a supervisory or lead role preferred
- Strong customer service and problem-solving skills
- Ability to exercise good judgment and make sound decisions under pressure
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work a flexible schedule, including weekends, holidays, and evenings
- Ability to establish and maintain effective working relationships with guests, team members, and management
- Ability to stand, walk, and sit for extended periods of time
- Ability to bend, stoop, reach, and lift up to 25 pounds
- Ability to push or pull carts or equipment weighing up to 50 pounds with assistance
- Visual acuity, speech, and hearing abilities necessary to communicate effectively and respond to guest and operational needs
Job Qualifications
- High school diploma or equivalent
- College degree in hospitality or related field preferred
- Minimum of two years of front office or guest services experience in a hospitality setting
- At least one year in a supervisory or lead role preferred
- Strong customer service and problem-solving skills
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to exercise good judgment and make sound decisions under pressure
- Ability to work a flexible schedule, including weekends, holidays, and evenings
- Ability to establish and maintain effective working relationships with guests, team members, and management
Job Duties
- Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators, including scheduling, training, coaching, and performance feedback in accordance with company policies and applicable laws
- Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay
- Anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately
- Maintain knowledge of front office operations, including the property management system, cash handling procedures, and room inventory management
- Support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed
- Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue
- Maintain accurate financial transactions, including handling cash, checks, and credit card payments in accordance with company policies
- Help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency
- Maintain compliance with all safety, security, and emergency procedures, including evacuation protocols and first aid response
- Perform other duties as assigned by the Front Office Manager or hotel leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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