Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $29,500.00 - $41,700.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
employee recognition programs
Job Description
The Assistant Front Office Manager role is a pivotal position within the hospitality industry, specifically within a hotel setting dedicated to providing exceptional guest services and seamless front-of-house operations. This role is essential for maintaining the company's commitment to high-quality service while supporting and leading the Front Desk team. The hiring establishment is a full-service hotel that prides itself on delivering superior guest experiences through meticulous attention to detail, professional decorum, and effective operational coordination.
As part of the hotel's management team, the Assistant Front Office Manager contributes significantly to the day-to-day operations, ensuring that the front office runs... Show More
As part of the hotel's management team, the Assistant Front Office Manager contributes significantly to the day-to-day operations, ensuring that the front office runs... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years' experience in guest service or front office roles
- Management experience required
- Proficiency in Microsoft Office applications
- Ability to work flexible hours including evenings, nights, weekends, and holidays
- Strong communication and interpersonal skills
- Ability to handle stressful situations calmly and professionally
- Ability to stand for extended periods
- Basic mathematical skills
- Ability to multi-task in a fast-paced environment
- Strong organizational skills
- Ability to work well both independently and as part of a team
- Must be adaptable and flexible to change
Job Qualifications
- 2 years' experience as a guest service agent, supervisor or manager, preferably with a full-service property
- Management experience required
- Front office accounting experience preferred
- Must have experience at properties of similar size and quality
- Proficiency in Microsoft applications is required
- Proven record improving guest service and satisfaction
- Clear, concise written and verbal communication skills
- Excellent service and communication skills
- Strong technical skills
- Excellent time management skills
- Strong organizational skills
- Computer and telephone skills required
- Excellent listening skills
- Exceptional detail in follow-up
- Excellent safety and sanitation skills
- Creative problem solving skills
- Basic mathematical skills required
- Strong attention to detail
- Ability to sell concepts and ideas to management, peers, and employees
- Ability to clearly and concisely present technical subjects
- Demonstrate ability to lead by example
- Abilities to inspire, train, and develop people for promotion
- The ability to work well as a team as well as individually at times
- Ability to multi-task in a high paced environment
- Ability to read, speak, write, and understand English
- Must be adaptable and flexible to change
- Ability to work a flexible schedule and be able to work weekends and holidays
- To remain calm and professional at all times
- Ability to work under varying weather conditions
- Be able to make quick decisions and possess good judgment
Job Duties
- Responsible for the adherence and enforcement of all hotel policies and procedures
- Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
- Monitor inventory control and ordering procedures for front office and guest supplies
- Organize and execute all training of front desk agents
- Oversee front desk agent scheduling and requests
- Perform coaching and counseling of all front desk agents, night auditors, bellstaff, and PBX operators as needed to enforce standards
- Create a comprehensive training program instilling a culture of service and follow through
- Acts as a liaison between the front office and the reservations/sales team
- Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
- Actively participate in cleanliness of all facilities
- Handle any guest complaint or issue in a professional manner
- Documents and communicates associate challenges
- Complete a daily MOD report to communicate guest opportunities and other information
- Assist the front desk with all aspects of operations including check-in and check-out process
- Maintain excellent relations with all local, state, city and federal police agencies and fire marshals
- Review all potential safety and security issues and implement corrective action steps
- Responsible for knowing all emergency procedures
- Conduct walk-throughs of the property at a minimum of twice per day
- Assist in projects and other duties as directed by the director of operations and the general manager
- Coach associates how to resolve and de-escalate conflicts
- Instill a calm, organized approach in all situations
- Assists in welcoming and escorting VIP's and other guests
- Assist as manager on duty at the hotel
- Assume responsibility/accountability
- Work closely with housekeeping, engineering, catering and sales to assure groups and special functions are handled smoothly
- Must be able to stand for long periods of time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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