Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,500.00 - $62,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
auto insurance
401(k) retirement plan
Paid vacation
Paid sick time
Paid holidays
paid bereavement
paid floating holidays
Job Description
Choice Hotels International, Inc (NYSE: CHH) is a global lodging franchisor recognized as one of the largest in the industry. With a portfolio spanning more than 7,400 hotels and over 625,000 rooms in 45 countries and territories, Choice Hotels offers diverse brands catering to a broad spectrum of travelers. These brands range from upscale full-service hotels to midscale, extended stay, and economy lodging options. The company’s extensive brand array, including the highly acclaimed Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson, allows Choice Hotels to meet various traveler needs across multiple occasions. Their award-winning... Show More
Job Requirements
- Minimum one year in a supervisory or management front office position required
- Previous management experience required
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- High school diploma or GED required, bachelor degree preferred
- Strong organizational skills, critical thinking skills, problem solver
- Strong computer systems skills including reservations and reporting systems
- Strong Microsoft Office suite and reporting system skills
- Must work well in stressful, high pressure situations
- Must be able to accurately follow verbal and written instructions and communicate effectively
- Works well independently or as part of a team
- Strong attention to detail
- Strong mathematical and organizational skills required
- Commitment to exceptional guest service
- Willing to work a flexible schedule including weekends and holidays
- Adheres to the policies and procedures of the hotel
Job Qualifications
- Minimum one year in a supervisory or management front office position
- Previous management experience
- Ability to collaborate effectively with hotel staff and managers
- High school diploma or GED required, bachelor degree preferred
- Strong organizational and critical thinking skills
- Proficient computer skills including reservations and reporting systems
- Skilled in Microsoft Office suite
- Ability to work in high pressure situations
- Strong communication skills
- Ability to work independently and as part of a team
- Attention to detail
- Strong mathematical skills
- Commitment to exceptional guest service
- Flexibility to work weekends and holidays
- Willingness to adhere to hotel policies and procedures
Job Duties
- Assist in the development and implementation of business strategies for the hotel
- Develop and implement strategies for front office, bell stand, parking, concierge, etc.
- Monitor status regularly and adjust strategies as appropriate
- Manage the operation of the front office and related areas
- Create the first impression by supervising door, bell stand, parking, concierge and front office areas
- Develop and implement processes and procedures for assigned departments
- Prepare and analyze reports for decision making and communication
- Analyze business forecasts and maximize productivity by adjusting schedules
- Ensure front desk handles billing and cash according to standards
- Plan and coordinate hotel housing activities with other departments
- Ensure compliance with hotel policies and procedures
- Develop and implement employee engagement strategies
- Recruit and develop human resources
- Oversee human resources management including recruitment, training, compensation, and performance management
- Provide coaching and counseling to employees
- Drive employee engagement through departmental action plans
- Create 100% guest satisfaction by exceeding guest expectations
- Provide employees with training and resources to deliver excellent service
- Communicate the vision for customer service
- Create a service-focused and team-oriented environment
- Ensure guest satisfaction guarantees are understood and met
- Monitor customer feedback and develop solutions
- Perform other duties as required by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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