Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $72,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
vacation
sick days
401k Retirement Plan
Cell phone reimbursement
complimentary parking
Parental leave
Pet insurance
laundered team member uniform
Pre-tax commuter benefits
Referral program
Special hotel and food & beverage rates
Educational Assistance Program
Shoes for Crews
ON DEMAND PAY
Job Description
The Argonaut Hotel, located within the historic Haslett Warehouse building at Fisherman's Wharf in San Francisco, is an iconic establishment known for its rich history and exceptional service. This AAA Four Diamond Award recipient has proudly held this prestigious rating for 18 consecutive years, a testament to the outstanding guest experience it provides. The hotel's prime location offers guests breathtaking views of the San Francisco Bay, Alcatraz, and the Golden Gate Bridge, making every stay unique and memorable. Just steps away from Ghirardelli Square and Hyde Street Pier, the Argonaut Hotel blends historic charm with modern amenities to create a... Show More
Job Requirements
- Must be highly organized
- Results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
- Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Strong interpersonal skills including the ability to get along with diverse personalities, tactful and flexible
- Must have excellent supervisory skills
- Must take initiative to drive changes and constantly look for areas of improvement
- One to two years of supervisory experience in Front Office
- Experience working with Opera PMS preferred
- Proficient in MS Office
Job Qualifications
- One to two years of supervisory experience in Front Office
- Experience working with Opera PMS preferred
- Proficient in MS Office
- Strong interpersonal and communication skills
- Excellent supervisory abilities
- Ability to work calmly under pressure
- Highly organized and results-oriented
- Demonstrated initiative for continuous improvement
Job Duties
- Ensuring that the Front Desk Team checks guests in and out efficiently and professionally
- Responding to guests' needs and concerns promptly with a focus on service recovery
- Enforcing all safety and security policies and procedures
- Training, coaching, and developing Front Desk team members
- Preparing and adjusting weekly work schedules according to staffing guidelines and labor forecasts
- Reviewing guest comments and ensuring timely resolution of issues
- Maintaining effective communication between Front Office and other departments
- Monitoring and maintaining Front Office systems and equipment for optimal performance
- Fostering good relations with concierge, valet, taxi, and airport services to maximize quality service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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