Assistant Front Office Manager

Sandy Springs, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $44,300.00 - $62,600.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

wellness programs

Job Description

Four Seasons is a globally recognized luxury hospitality company renowned for its exceptional service, sophisticated accommodations, and commitment to creating memorable experiences for guests around the world. With a storied history of excellence and innovation, the company stands as a leader in the luxury hotel and resort industry, catering to discerning travelers who seek the highest standards of comfort, elegance, and personalized service. Four Seasons operates a collection of premier properties across multiple continents, each reflecting the unique culture and character of their locations while upholding the brand's unwavering dedication to quality and guest satisfaction.

This particular opportunit... Show More

Job Requirements

High school diploma or equivalent
minimum 2 years of experience in front desk or hospitality supervisory role
strong computer skills including reservation and billing software
excellent verbal and written English communication
ability to work flexible hours including mornings, evenings, weekends and some overnight shifts
capability to handle guest interactions both in person and by phone
knowledge of hotel operational policies and procedures
ability to respond promptly to emergencies and guest needs

Job Qualifications

High school diploma or equivalent
previous experience in front desk operations or hospitality management
strong leadership and team management skills
excellent communication and interpersonal abilities
proficiency in computerized reservation and billing systems
ability to handle guest complaints professionally and effectively
knowledge of hotel safety and emergency procedures
skilled in financial reconciliation and credit management
ability to multitask and work under pressure
commitment to Four Seasons' service standards and company culture

Job Duties

Manages the staff at the Front Desk
interviews, trains and schedules the staff
conducts performance evaluations and disciplines staff when needed
coordinates arrivals, departures and billing requirements with Sales and Catering Department
blocks rooms for arrivals and ensures any discrepancies are resolved
reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests and Groups
assures that all financial and credit procedures are followed
follows up on credit problems with Front Office Manager and/or Credit Manager
reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available
responds swiftly and effectively in any hotel emergency or safety situation
resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
responds to all guest requests in an accurate and timely manner
checks guest in and out in an efficient and friendly manner, using guest name whenever possible
assures that guest is assigned type of room requested and the correct rate is charged
arranges for luggage to be delivered to guest room
issues correct keys to the guest
checks out guest at end of stay
ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
settles bill accurately through credit card or cash transaction
utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
works harmoniously and professionally with co-workers and supervisors
accepts reservations, changes and cancellations in the absence of Reservations Department Staff
can answer guest calls and direct them appropriately in the absence of a Communications Operator

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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