Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $69,000.00
Work Schedule
Standard Hours
Benefits
PTO
Hotel and restaurant discounts
Health Insurance
Vision Insurance
Dental Insurance
401(k) Plan
Paid holidays
short-term disability
long-term disability
Referral bonuses
flexible spending accounts
Job Description
Archer Hotel Napa is a distinguished wine-country-chic boutique hotel located in the heart of downtown Napa. Featuring 183 luxurious guest rooms and balcony-clad suites, the hotel offers an exceptional experience highlighted by an expansive sixth-floor rooftop that includes the Sky & Vine Rooftop Bar, Whiskey Bar, Water Deck, Rooftop Spa, and Fitness Studio. Guests can enjoy exemplary dining at the celebrated first-floor Charlie Palmer Steak restaurant and take advantage of 22,111 square feet of combined indoor and outdoor meeting and event space. The hotel proudly holds the AAA Four Diamond rating and is recommended by Forbes Travel Guide, underscoring its... Show More
Job Requirements
- High school diploma or equivalent
- minimum six months related experience in hospitality or service industry preferred
- strong team player with a heart for hospitality
- excellent communication skills
- ability to adapt quickly to change
- commitment to company culture and values
- capable of standing for extended periods
- able to exert up to 40 pounds of force occasionally
- able to reach overhead, lean over, stoop, and kneel
- willingness to work flexible hours as needed
Job Qualifications
- High school diploma or equivalent
- leadership experience in hospitality or a related service industry
- strong communication and interpersonal skills
- ability to train and supervise employees effectively
- customer service excellence
- problem-solving and conflict resolution skills
- proficiency in hotel management software is a plus
- ability to handle stressful situations calmly
- familiarity with hotel operations and front office procedures
- commitment to upholding company standards and policies
Job Duties
- Monitor staffing levels to ensure appropriate coverage for business demand
- set departmental objectives, work schedules, policies, and procedures
- ensure that team members have current knowledge of hotel products, services, pricing and policies, and familiarity of the local area
- conduct monthly one-on-one meetings and assist with departmental meetings
- check all hotel guests in and out in a confident, professional and personalized manner
- welcome and register hotel guests, explain accommodations, and establish credit or method of payment
- communicate effectively to provide clear direction to staff
- comply with LodgeWorks standards and regulations for safe and efficient hotel operations
- use hotel communication tools to notify associates and supervisors of pertinent information
- remain calm and alert during emergencies and heavy hotel activity, serving as a role model and knowing hotel emergency procedures
- administer counseling and discipline as necessary and provide training and recognition to maintain a team-oriented environment
- assist in recruiting, managing, training and developing the Front Office Team
- motivate and celebrate team member success
- analyze, generate reports, and communicate information to employees and departments
- monitor and control guest credit status to ensure timely payment, with regular follow-up
- assist in monitoring service and satisfaction trends, evaluate and address issues, and make improvements
- maintain good communication and working relationships with all departments
- meet or exceed budgeted profit goals and maintain labor efficiency to ensure excellent service and cost-effectiveness
- comply with local and company security, fire, health and safety policies
- enforce cash handling, check handling, tax exempt and credit policies
- maintain accuracy of daily, weekly and monthly reporting
- engage with guests and respond to feedback to build satisfaction
- maintain high level of confidentiality
- implement changes to improve service and efficiency
- assist with any other duties requested by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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